Description
coins files
pm batch
material updates
status reports
data analysis
renewal tracking
The Service Contract Manager ensures quality of service agreements and meets profitability goals by managing contract data, task checklists, planned maintenance, material procurement, renewals, customer relations, terminations, and supporting information. The manager also provides sales support, acts as a liaison for the service sales team, and follows established processes and guidelines.
- Create electronic agreement folders, preventative maintenance worksheets, oversee material orders, and set up COINS equipment files for new contracts.
- Update agreement folders, PM worksheets, material orders, and COINS equipment files for contract renewals or updates.
- Digitize and shred agreement folders, remove PM worksheets, oversee cancellation of material orders, and notify Accounting for contract cancellations.
- Generate PM batch for the next month and send the PM list to suppliers to procure materials.
- Review and update material changes for planned maintenance work orders and agreement files.
- Generate contract status reports for various department employees.
- Gather analytical data and participate in renewal and escalation processes.
- Track contract renewal rates.
- Assist the sales team with planned agreements, project proposals, and RFP/bid preparations.
- Support the service department with documentation, customer information, and contract verbiage.
- Handle customer requests for contracts, service reports, and track internal lead forms.
- Prompt and professional communication with customers.
- Collaborate effectively with other Design Mechanical, Inc. departments.
Requirements
10+ years
hvac
microsoft office
adobe acrobat
leadership
time management
The ideal candidate possesses a strong work ethic, can thrive in a fast‑paced environment, is eager to learn, works well as part of a team, and demonstrates leadership abilities.
- Minimum 10 years of relevant office/administrative experience, preferably in HVAC.
- Proficient in Microsoft Office Suite (Word, Excel, etc.).
- Ability to create or modify digital PDFs using Adobe Acrobat or Bluebeam Revu Extreme.
- Strong work ethic, attention to detail, and communication skills.
- Ability to think strategically and streamline processes.
- Understanding of contract profitability reporting.
- Strong organization, time management, and written communication skills.
- Leadership skills when managing others.
Benefits
Design Mechanical, Inc., a Comfort Systems USA company, operates in Colorado with two locations—Louisville (corporate headquarters) and Gypsum—and employs a combined 350 staff. Locally it offers a small family environment, while nationally it benefits from being part of one of the largest mechanical contractors, providing excellent benefits, competitive pay, and clear career progression.
The role is Service Contract Manager in the Service department, reporting to the VP of Service, with a salary range of $75,000 to $110,000 and exempt FLSA status. Benefits include comprehensive medical, dental, vision, FSA/HSA, matching 401K, disability, life and AD&D insurance, PTO, paid holidays, and additional voluntary options.
The company emphasizes an employee‑first, team‑ and family‑culture through office competitions, outings, and a supportive day‑to‑day environment, encouraging honesty, accountability, motivation, a positive attitude, and a customer‑centric philosophy.
Training + Development
Information not given or found
