Service Technician

Description

• Uses authority and makes decisions and to ensure successful transactions and satisfy customers
• Provides documentation of inspections for Company records, customer records, authorities with jurisdiction, and any other entity required
• Markets EFI services to existing and potential customers
• Schedules inspections with customers as required
• Performs installation, programming, repair, testing, and inspection of fire detection and signaling systems on a scheduled basis
• Works safely using good judgment and by following all Company safety policies and work procedures and uses authority to stop an unsafe act
• Handles each transaction in a way that positively spreads our Companys reputation
• Communicates discrepancies, necessary system repairs, and other important issues to the Company and the customer
• Trains Technician Trainees as assigned
• Adheres to ALL Company Standards and Procedures, including the Controlled Substances and Alcohol Standard
• Performs administrative duties as necessary, i.e., completing timesheets, time and material reports, and any other reports required
• Follows up to ensure that suggested repairs to systems are performed
• Completes all services following manufacturer instructions, related codes/standards, and Company policies and procedures

Requirements

• Able to speak, read, and write English fluently
• Able to drive a vehicle
• Self-starter with the ability to work alone
• Excellent communication skills, verbal and written
• Able to interact well with all levels of individuals, internally and externally
• Able to travel and stay out of town as needed
• Completes continuing education necessary to maintain current certifications and/or licenses as required for position
• Excellent customer service skills
• Positive and professional demeanor with the ability to handle change, resolve conflict, and solve problems as they arise with minimal direction
• Able to work while exposed to loud sounds and noise levels
• Able to stand for long periods of time and to lift, crouch, reach, handle, push, and pull
• Has practical knowledge of fire protection codes and standards
• Able to handle multiple projects and identify priorities
• Able to work in extremely cold and extremely hot temperatures
• Able to lift and move objects weighing up to 100 pounds, work from heights above 10 feet, and work in confined areas
• Able to operate and efficiently use measuring instruments and gauges and assorted industry related devices
• Valid drivers license and acceptable driving record
• Excellent organizational skills

Benefits

• Boot Reimbursement (1x a year)
• Employee Assistance Program
• 10 Paid Holidays
• $2,000 Employee Referral Program
• Apprenticeship opportunities
• Uniforms Provided
• Tuition Reimbursement
• NICET Test Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance