Leasing Consultant

Description

• Coordinate with office administrative staff to maintain and update all resident information in computer database.
• Process incoming applications, including running screening / credit checks in accordance with company procedures and Fair Housing requirements.
• Provide on-site customer service to residents in support of the property manager.
• Ensure apartment is ready for resident to move-in on agreed date.
• Execute thorough and organized follow-up efforts.
• Open the leasing office daily, including ensuring cleanliness of the office, preparing refreshments for the potential guests, taking phones off overnight service, checking and responding to voicemail.
• Ensure proper data entry of prospect information
• Prepare all lease documents, conduct lease singings
• Post and update social media advertisements and ensure maximum property visibility.
• Conduct apartment tours and follow up on daily traffic.
• The candidate will be responsible for the meeting, greeting and qualifying customers and leasing of apartments.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Maintain thorough product knowledge of the property, sister properties and competitors.
• Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience.
• Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
• Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Assist with renewals, including sending renewal letters, preparing renewals, etc.
• Close out work orders daily, weekly, monthly and follow up with residents to make sure everything has been completed.
• Report any violations of the rules and regulations that are noticed at any time.
• Assist with property and resident events.

Requirements

The Leasing Consultant is the Residential sales representative whose primary duties are to greet clients, to present the features and benefits of their assigned property and properly secure lease agreements from qualified persons. As a key employee liaison between all guests of the community and the ownership, Consultant must have leasing experience with multi-family residential units, must be familiar with using computer software to perform various tasks, must have a proven track record in sales and leasing properties, excellent interpersonal skills and strong communication.

• Ability to climb up to four flights of stairs to access units.
• Ability to multi-task and work as part of a team.
• Employee must be able to communicate in English.
• Ability to sell the property’s products and services to prospects.
• Experience in using lease management software.
• Good organizational, communication, computer skills.
• Ability to walk several acres to tour the community.
• High School Diploma with two years of leasing experience.
• Ability to stand for long periods.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Some lifting; typically 25lbs. or less.
• Knowledge of Yardi and LRO or equivalent revenue management system a plus.
• Ability to understand and explain lease documents.
• Ability to work a flexible schedule, including evenings and weekends.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, as well as community property management software.
• Real Estate license as required by state regulations.
• Ability to sit at a desk for long periods.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance