Technician - Telecom (Level I, II, III) - Tucson, AZ

Description

• Responsible for maintenance and installation of telecommunications equipment in Tucson, AZ and various telecommunication sites in the area and or district.
• Maintain a regular, dependable attendance, and high level of performance.
• Apply problem solving skills and break down complex problems to isolate outages and restore services.
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public.
• Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers.
• Schedule each workday for optimum efficiency for the greatest benefit to Kinder Morgan, and work with limited supervision.
• Work within a ticketing system to document the resolution of telecom outages, installations and repairs.
• May be required to work non-traditional hours.

Requirements

• Cisco CCNA, Cisco IPTelephony, Nortel certifications, NABER two-way radio certification, NICET certification, FCC license a plus.
• Good understanding of digital microwave communications, digital multiplexers, terminal servers, LAN and WAN Networks, Routers and Data Acquisition Systems a plus.
• Excellent customer service skills, able to effectively communicate and work with all levels of management and employees in the corporate office and the field as well as external customers.
• Possess and consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner.
• Associate’s degree in Electronics Technology.
• A minimum of four years’ experience actively working in electronic technology or telecommunications may be accepted as a degree substitute.
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment.
• Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision.
• Must be highly self-motivated with the ability to perform the required and expected duties with little or no direct supervision.
• Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex telecommunications problems, including the ability to think quickly and provide support for emergency operations.
• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).
• Callout and unscheduled overtime is required and anticipated.
• Must be adaptable to organizational change.
• A Transportation Worker Identification Credential (TWIC) is required for this position. Applicant must be able to obtain or retain a TWIC to perform the job functions.
• Required to carry a company-provided cell phone and be available to respond during working hours and non-working hours.
• Solid training in electronics or a thorough understanding of telecommunications through work experience.
• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues.
• Proficient with Microsoft applications (including but not limited to Word, Excel, Outlook and Visio) for the purpose of word processing, spreadsheet applications, and information retrieval.
• Must be able to work in all types of weather conditions.
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully.
• Ability to identify expectations in an employee/employer relationship.
• Callout and unscheduled overtime is required, and anticipated.
• Write effectively, and understand verbal and written communications, including but not limited to email.
• Must be able to perform all essential functions of the job.
• Must be able to safely lift and carry up to 40 pounds, waist high, on a regular basis.
• Travel is required, and a company vehicle is assigned for this job.
• In addition to the degree requirement (or acceptable degree substitute), some level of direct and active work experience in telecommunications is needed (minimum of three years to be considered for Level II Tech and higher).
• Travel is required and anticipated; a company vehicle is assigned for this job.
• High school diploma.
• BS in Technology or Engineering a plus.
• Strong written and verbal communication skills, including attention to detail in documentation.
• Ability to work with a team, take direction from supervisor(s), focus attention to details, follow work rules, and adhere to established work schedules.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance