Resident Service Specialist

Description

• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Administers move-in lease documents and home inspection with resident.
• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Serves as the primary point of contact for all resident related inquires.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Participates in monthly functions held by the site to assist in resident retention.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.

Requirements

• Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• Strong customer service skills.
• Previous experience in sales Preferred
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• High School Diploma or GED (or equivalent) Required and
• DL NUMBER - Driver's License, Valid and in State Required
• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required and
• The ability to show houses which may include working in all types of weather conditions.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred
• Ability to resolve problems independently and responsibly.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance