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Service Desk Analyst
First Onsite Property Restoration
First-line IT support for 1,200+ users, handling hardware/software issues and escalations.
1d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greenwood Village, CO
Onsite
Company Size
2,000 Employees
Service Specialisms
Emergency mitigation
Property restoration
Reconstruction
Water damage restoration
Fire & smoke damage restoration
Storm damage restoration
Mold remediation
Emergency response planning
Sector Specialisms
Healthcare
Education
Commercial
Residential
Government
Role
What you would be doing
issue troubleshooting
a/v support
tech maintenance
hardware inventory
solution evaluation
user support
- Ensure timely resolution of support requests within defined SLAs, including on-call support when required
- Troubleshoot and resolve Tier 1 and Tier 2 technical issues; escalate when needed
- Deliver A/V support for meetings and provide end-user training as needed
- Support and maintain company technology, including laptops, mobile devices, printers, phones, and software
- Maintain hardware inventory and assist with equipment setup and deployment
- Evaluate and recommend new hardware/software solutions
- Provide prompt, courteous support via phone, email, remote tools, and in person
What you bring
service desk
mobile
comptia a+
itil
associate's
2+ years
- Basic experience with Service Desk ticketing systems and remote computer support technologies, including Apple/iOS and Android devices
- CompTia A+, Network+, Security+ certifications desired
- Basic experience installing, troubleshooting, and maintaining peripherals such as printers, scanners, cameras, etc.
- Associate's degree/diploma in Information Security, Computer Science, Information Systems, or equivalent work experience
- ITIL certification is a plus
- Two or more years of service desk/desktop support experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- applicants must pass a background check and pre‑employment drug screen.
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Company
Overview
2007 Founded
Year Established
The company was established in 2007, marking its beginnings in the disaster restoration industry.
- Specializes in restoring homes and businesses after disasters, offering full-service emergency response and recovery solutions.
- Provides services for water damage, fire damage, storm damage, and mold remediation.
- Operates across North America, serving a diverse range of industries with 24/7 disaster recovery services.
- Works on projects such as water mitigation in commercial buildings, fire damage restoration in residential properties, and mold remediation in industrial facilities.
- Known for rapid response times, minimizing disruption for clients.
- Serves both private and public sectors, offering tailored solutions for government and utility clients.
- Has a robust network of restoration experts, trusted by businesses and homeowners alike.
- Committed to doing the right thing, even when it’s not easy.
- Safety first; protecting people, clients, and communities.
- Integrity is the foundation of everything we do.
- Accountability at all levels, ensuring responsibility and transparency.
- Working with urgency to serve customers with care, respect, and professionalism.
- Valuing teamwork, collaboration, and excellence.
By 2050
Net Zero Commitment
Aim to achieve net zero greenhouse gas emissions by 2050 as part of a broader sustainability initiative.
- Commitment to reducing the environmental impact of restoration services.
- Investing in eco-friendly equipment and practices to minimize waste.
- Implementing strategies for energy efficiency and waste reduction across operations.
- Focused on fostering an inclusive environment where all employees feel respected and valued.
- Promoting a culture of diversity through hiring and talent development practices.
- Commitment to providing equal opportunities regardless of gender, race, or background.
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