General Manager, Area ICT (Information and Communication Technology), Americas

Description

• Securing the operations of all local IT infrastructure across multiple locations
• Managing local business stakeholders with their local IT needs
• Giving support to countries without nominated IM coordinator
• Implementing IM strategy in Americas and build a new technical roadmap for legacy tools
• Leading and developing a team of approximately 10 IM coordinators
• Driving the end-user-centric transformation by leading selected local and global projects in ICT Services, managing a backlog of ~200 annual projects.
• Gather feedback and drive changes in global services when needed
• Manage relationships with external consultants
• Ensuring consistent, high quality and cost-optimised delivery of IT services

Requirements

• Ideally 15+ years of progressive experience in ICT roles, with a strong track record of delivering IT services in complex, multi-location environments
• Experience working in a multinational or matrix organisation
• Wide knowledge of IT service portfolio and IM strategy
• Ability to implement global services and processes in a complex environment
• Fluency in Spanish and/or Portuguese
• Ability to challenge vendors and current ways of working
• Minimum 5 years of managerial experience, including leading geographically distributed teams and external partners
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Strong focus on end-user needs and delivering business value
• Certifications: PMP and ITIL
• Proven track record in driving change
• Experience in leading and implementing end-user IT services
• Willingness and ability to travel 20% of the time, both domestically and internationally
• Fluency in English is required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance