Quality Control Analyst

Description

• Track accuracy trends and support performance improvements.
• Ensure completeness and defensibility of determinations.
• Identify documentation gaps, calculation errors, or policy issues.
• Provide feedback and corrective coaching to Claims Reviewers.
• Review completed claims for compliance and correct valuation.

Requirements

• Use of Technology: Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.
• Education: Bachelor’s degree with 7+ years of experience (High School diploma or Associate's degree with significant relevant work experience may be considered).
• Experience: Hands on experience in claims review, auditing, insurance, valuations, financial review, or policy compliance analysis.
• Technical Knowledge: Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs.
• Skills: Strong writing, ability to interpret policy, correct errors, and ensure regulatory compliance.
• Clear and Effective Communication: Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Client Requirements: Candidates must be U.S. citizens and able to obtain a FEMA Badge (Public Trust clearance). This includes passing a background investigation, fingerprinting, and completing required FEMA security forms. Badge issuance is required prior to deployment or site access. Offer of employment is contingent upon ability to obtain/maintain FEMA Badge and DHS clearance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance