Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
General Manager, Southwestern Ontario
Reliance Home Comfort
Lead strategy, sales, service, installation and finance for SW Ontario HVAC market.
8d ago
Experienced (8-12 years)
Full Time
London, Ontario, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
What you would be doing
stakeholder management
business planning
performance monitoring
financial oversight
team development
customer service
- Working closely with Marketing to drive profitable growth in the Region
- Build and maintain relationships with key stakeholders, clients, contractors and suppliers
- Develop and ensure business controls and processes are in place to effectively manage sales, service and installation activities.
- Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new business.
- Establish methods to measure and maintain customer service excellence; develop corrective action to be implemented on a timely basis when service falls below standards.
- Consistently set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews. Identify and action opportunities for growth and development.
- Provide strategic direction, business planning, and full P&L management.
- Monitoring the financial performance of the business and addressing any operational concerns that could impact results; utilizing KPI’s in all departments to ensure success against forecasts.
- Direct and motivate a high performing team through effective training, coaching and development of key leadership roles.
What you bring
leadership
project management
business acumen
5-7 years
post-secondary
customer focus
- Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent.
- Strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams.
- Demonstrated problem solving, strategic planning, decision making and project management skills.
- Excellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes.
- Post-secondary education in business and equivalent work experience within the utilities industry is preferred.
- Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes.
- Demonstrated strong business acumen with the ability to contribute to the development and execution of strategic plans.
- Minimum of 5-7 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
- Strong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
- Strong relationship building skills; ability to develop new and effective relationships with internal and external contacts.
- Results oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
- Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
- Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
- Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
- Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
- Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
- While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
- Honesty
- Passionate
- “Guiding Principles are embedded in our DNA” shaping interactions and daily operations
- Annual Summit to educate, motivate and celebrate team members
- President’s Club & Award recognizing top performers living the Guiding Principles
- Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
- Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
- Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
- Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
- Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
- Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
- Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
- Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
- Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
- ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio