Implementation Specialist - Domain

Description

• Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
• Onboard new branches within our client businesses and ensure smooth integrations.
• Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
• Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.
• Provide product demos and training to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
• Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
• Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
• Deliver product demos / training for clients pre and post onboarding.

Requirements

• Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
• Proven ability to embed products and services at customer level
• Demonstrate business and commercial acumen and financial awareness
• Strong written and verbal communication skills
• Bachelor’s Degree required from an accredited, not-for-profit university or college.
• Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
• Anaylse data to identify risks and opportunities for sales.
• Real Estate, tech or Saas industry experience.
• Excellent customer service and relationship building skills
• Tech-savvy with accurate administrative skills
• Digital / Saas Solutions for Real Estate agency clients.

Benefits

• Mentoring and leadership programs, with access to Learning & Development tools;
• Regular social events including our famous Innovation Days
• Our much-loved approach to flexible hybrid working;
• Hybrid working, team-based commission and career growth.
• First rate parental leave and support for working parents;

Training + Development

Interview process

Visa Sponsorship

Security clearance