Description
campaign management
agency oversight
tender process
data analysis
sales strategy
partner onboarding
This role is crucial for developing and executing strategies that drive cross-sales and improve customer retention. You'll be responsible for building and managing a high-performing capability, analyzing performance data, and ensuring our sales goals are met.
You'll report to our Head of Customer Onboarding and Retention and support the team that is critical to reducing early-life churn, enhancing first impressions, and building long-term loyalty in a highly competitive market.
You’ll build new relationships and drive quality sales volumes into UW, ensuring customer expectations are met from the very first conversations and that teams have everything they need to deliver.
- Create and execute campaigns focused on increasing customer loyalty and reducing churn.
- Oversee the contractual relationship and performance management with our outsourced outbound telemarketing agency
- Collaborate closely with internal teams like marketing, product, and customer service to align on goals and ensure a seamless customer experience.
- Manage (or support) the tender process for selecting and onboarding new outsourced telemarketing agencies, including defining requirements, evaluating proposals, and negotiating contracts
- Analyze sales data and metrics to identify trends, forecast sales, and make data-driven decisions to optimize performance.
- Grow the outbound sales channel by identifying and onboarding new outbound partners capable of signing customers up through their team, ensuring alignment with sales forecast
- Develop and implement outbound sales strategies to identify and capitalize on cross-selling and retention opportunities within our existing customer base.
- Stay updated on industry trends and best practices in outbound sales and customer retention.
- Launching and developing new campaign opportunities.
- Lead and manage an outsourced outbound sales channel typically across multiple providers. You will be responsible for them receiving the necessary coaching, training, and performance feedback.
Requirements
crm
sales analytics
outbound dialer
team leadership
communication
analytical
We're looking for an experienced and results-driven Outbound Sales Manager to lead our outsourced sales team. You'll have Excellent leadership skills with the ability to motivate a remote team to exceed targets and the Ability to operate and communicate effectively across a broad range of seniority from agents on the phone to senior executives.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
- A track record of success in an outbound sales management role, preferably with experience managing outsourced teams and meeting or exceeding sales and retention goals.
- Strong understanding of sales methodologies, particularly those focused on cross-selling and customer retention.
- Exceptional communication and interpersonal skills for building strong relationships both internally and with the outsourced team.
- Demonstrated experience in running a tender process to identify and select the optimum telemarketing agency.
- Possess deep knowledge of various outbound dialer types (e.g., predictive, progressive, power, preview) and their optimal use for different campaigns and business objectives.
- Analytical mindset with a knack for using data to drive strategy and decision-making.
- In-depth knowledge of outbound dialer technology and the ability to select the right dialer type for specific campaign goals.
Benefits
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Location: Hybrid, 2 days a week in our Colindale or Farringdon office
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- An industry benchmarked salary. We’ll share it during your first conversation.
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- Electric Car salary sacrifice scheme through Tusker
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Family-friendly policies, designed to help you and your family thrive.
- Share Options and a Save as You Earn scheme.
Training + Development
Information not given or found
