IT Support Technician

Description

• Communicate IT problems and issues to key stakeholders, including management, users and technology vendors
• Manage corporate technology assets.
• Provide support for the testing of new assets, and enhancements to existing IT assets
• Manage logical access to enterprise applications for new and terminating employees, or employee changes.
• Assess organizational IT training needs and objectives, and deliver or arrange training
• Manage and administer the support ticketing system.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Manage end user training materials for software applications.
• Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Deploying and administering Microsoft Azure environments
• Maintain and enhance performance of all new and existing technologies across the organization.
• Field incoming problem tickets from end-users to resolve technical issues; may require coordination with the vendor and improving technical support

Requirements

• Prior experience with enterprise applications like ERP, Asset Management, and SCADA are an asset but not required.
• Bachelor’s degree in computer science, information systems, or related field of study, or equivalent experience.
• Experience liaising with technology vendors for troubleshooting and support.
• Strong service-oriented mindset and commitment to ensuring a positive experience for end users
• Familiarity with process analysis and frameworks
• Excellent communication skills to communicate technical problems and solutions to non-technical users
• Solid problem solving and analytical skills
• Able to work independently and as part of a team
• Minimum 3 years of related work experience in areas of technical support
• Requirement: 2-3 days on-site per week in our Vancouver office

Benefits

• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance