Manufactures and installs steel fencing, gates, access metalwork and multi‑use games areas.
Assist sales team with enquiries, quotations, order management and admin support.
1 months ago ago
Entry-level
Internship
West Bromwich, England, United Kingdom
Office Full-Time
Company Size
160 Employees
Service Specialisms
Engineering
Design
Manufacturing
Fabrication
Steelwork
Sector Specialisms
Industrial
Commercial
Public Sector
Utilities
Infrastructure
Sports
Security
Role
Description
quotation prep
client liaison
order management
crm updates
after‑sales
progress meetings
Follow up quotations and gather information to help secure orders in line with our targets.
Provide general administrative support and departmental housekeeping.
Have sufficient product and technical knowledge to accurately prepare and submit quotations, ensuring all details align with quotations and client requirements.
Proactively approach merchants/contractors/designers/architect to introduce our product and obtain enquiries for follow up by our external sales team.
To aid in the resolution of after sales queries
Acting as the customer's main contact, be responsible for managing the efficient progression of orders and projects through to completion.
Communicate effectively with externally based sales representatives as well as manufacturing personnel to ensure clarity when handling customer enquiries.
Maintain and update records, files, and CRM systems with all client interactions, quotations, and orders.
Handle incoming calls and customer enquiries in a professional and efficient manner.
Participate in progress meetings with customers as required, assisting in both the pre-meeting preparation and implementation of any agreed action points.
Requirements
microsoft office
sales support
crm
communication
detail oriented
organised
Proficient in Microsoft Office
Previous experience in a sales support, estimating, or customer service role preferred (within a manufacturing or engineering environment advantageous)
Proactive, positive, and eager to learn within a technical sales environment.
Excellent communication and relationship-building skills.
Strong attention to detail and accuracy in documentation.
Experience using a CRM to accurately manage records.
Highly organised with the ability to manage multiple tasks and priorities.
Benefits
Cycle to work scheme.
Bank Holiday & Christmas shutdown.
Opportunities for professional development & training.
32 days holiday including bank holidays.
Company pension scheme.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
£12 million turnover
Annual Revenue
The company achieves an annual turnover of £12 million, supported by modern investments like automated laser cutting technology.
30% capacity boost
Production Increase
Investments in modern fabrication technology, such as automated laser cutting, have increased production capacity by 30%.
Began fulfilling public-sector orders like coronation barriers for New Scotland Yard in the early years.
Pivoted during WWII to produce steel stretchers, then resumed post-war to rebuild its core metal fabrication business.
Expanded through mid-century acquisitions of companies like Hipkiss Bros, Fensecure, and Brickhouse, broadening its product range.
Supplies products including steel staircases, flooring, gates, security kiosks, fencing, and multi-use courts from two UK plants.
Serves diverse clients in rail heritage, industrial access structures, water-sector platforms, and high-security fencing sectors.
Notable highlights include providing mesh flooring for 1960s James Bond film sets and contributing to heritage rail projects.
Today, part of Northern Industries Group, they combine traditional craftsmanship with modern fabrication techniques.
Culture + Values
Since 1928
Family-run business
Pride in being part of a family-run business with long-serving employees and a strong legacy.
The best part of each department is the people and how they make you feel so welcomed.
Investment in people via the STEP programme offering rotational placements, apprenticeships and internal training
Close‑knit team environment where mutual support fuels collective growth
Commitment to innovation and excellence through contributions to major structural steel projects (e.g. Hinkley, HS2, Crossrail)
Learning culture: STEP provides engaging, tailored learning, creating a professional institute within workplace
Leadership support and open communication: employees can propose system improvements and receive encouragement
Environment + Sustainability
70% Reduction
Carbon Emissions Target
Aiming to reduce carbon emissions by 70% by 2030 through the Green Steel initiative.
50/100 Rating
EcoVadis Performance
Achieved a notable score of over 50 points out of 100 in environmental sustainability ratings.
Less than 1%
Material Efficiency
Pre-cut metal purchasing minimizes scrap to below 1%, enhancing resource efficiency.
Adopted reduced-carbon “Green Steel” with ~70% lower carbon footprint vs traditional steel
Bath-dip galvanising to extend product lifespan and minimise replacements
Use of reusable/recyclable pallets and packaging (ISPM15 timber pallets returned for recycling)
Component sourcing from local suppliers within 30-mile radius to reduce transport emissions
Planned transport journeys to minimise footprint and eliminate unnecessary engine idling
Cycle-to-work scheme and transition to electric/hybrid company cars
BSI-accredited Integrated Management Systems covering Quality, Environmental, Health & Safety
Inclusion & Diversity
Female Employment +50%
Increase in Female Employment
Significant growth in female employment since 2020.
Women Represent 12.9%
Workforce Composition by Gender
Women make up 12.9% of the workforce.
Women in Leadership Roles
Managerial Roles Held by Women
24% of women in managerial or leadership positions.
Encourage and empower women in manufacturing through support programs and community building