Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Serve guests by greeting, processing sales, managing inventory, and maintaining the retail area.
9 days ago ago
Junior (1-3 years)
Full Time
Paradise Valley, AZ
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
Description
inventory management
transaction processing
guest service
display setup
order fulfillment
opening/closing
Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maintain a warm and friendly demeanor at all times.
Receive, tag and place new merchandise on floor.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Assist in preparing amenity gifts as necessary.
Ensure shop is prepared for proper opening and closing each day.
Process transactions for all purchases.
Assist the sales effort by providing information and communicating potential guest/member needs to retail manager.
Assist in setting up and maintain the cleanliness and orderliness of displays.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Assist with quarterly inventory as needed.
Ensure overall guest satisfaction.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Greet and welcome all guests and members.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
Attend all hotel required meetings and trainings.
Requirements
pos
computer
retail
high school
problem solving
multitasking
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
Must be able to maintain confidentiality of information.
Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
2 years retail experience preferred
High school diploma or equivalent
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Be knowledgeable about and provides basic product information for guests and members.
Must be proficient with computers and POS systems.
Ability to stand during entire shift.
Must be able to cross-train in other hotel related areas.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Benefits
Flexible and long hours sometimes required.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles