IT Desktop Support Tech

Description

• Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages.
• Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs.
• Train end users on computer, email, audio/video, and telecommunication features and functionality.
• Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
• Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications and other basic software programs.
• Assist management in creating documentation pertaining to computer troubleshooting and usage.
• Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support.
• Office work and travel between offices for required hands-on tasks.

Requirements

• Ability to build strong relationships
• Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required
• Associate degree and/or equivalent work experience. High school diploma or GED
• In-depth understanding of LAN concepts
• Ability to multitask and work independently.
• Strong communication skills
• Excellent customer service skills and strong critical thinking skills
• Proficient in Microsoft Operating
• Strong verbal and written communication skills
• Ability to prioritize and manage several milestones and projects efficiently.
• Ability to move large packages, personal computers, and other hardware.
• Experience working in a medium-sized business or larger.
• Certifications a plus (ITIL, A+, MCP, etc.)
• PC imaging and deployment knowledge/experience, Windows O/S.
• 1 year of hands-on experience in Information Technology preferred.

Benefits

• Career Growth: Great internal mobility opportunities to advance your career.
• Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
• Referral Bonuses: Know great talent? Get rewarded for helping us grow.
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Our culture champions continuous learning and personal growth
• Professional Development: Memberships to industry organizations to keep you connected and growing.
• Family Support: Paid maternity and parental leave to help you focus on what matters most.
• Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
• Employee Stock Ownership Plan (ESOP)
• Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

Training + Development

Interview process

Visa Sponsorship

Security clearance