Customer Service Specialist
coaching
call handling
customer follow-up
communication
task management
issue escalation
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
Follow up to ensure that appropriate actions were taken on customers' requests.
To ensure the timely communication of information to colleagues and line management
Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a
To ensure the timely communication of information to first line manager.
To maintain timelines and work as expected to fill and complete tasks
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a
Refer unresolved customer grievances or special requests to designated departments for further investigation.
To manage non voice tasks, like working on mail, secure messages and manual letters.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within
product knowledge
training attendance
regulatory compliance
To demonstrate an all-round knowledge of the company’s products
100% attendance on all the company’s mandated trainings.
Adherence to legislative regulatory and compliance standards.
Benefits
- began as a specialist in recruitment, expanding over decades into full-spectrum HR services.
- As a subsidiary of Japan’s Outsourcing Inc., it leverages global reach and local insight to support clients across Asia, Europe, the Americas and Oceania.
- With offices across eight Indian cities and one in Sri Lanka, Alp orchestrates talent solutions from executive search to contract staffing and apprenticeship programs.
- Its sector focus spans IT/ITES, electronics, pharma, manufacturing and energy/infrastructure—adapting to both technical and compliance-heavy industries.
- Typical projects include deploying remote engineering teams, managing complex payroll/compliance across regions, and training apprentices under NAPS/NATS.
- Unusually, Alp integrates tech‑driven analytics and AI into workforce planning and patient support programs—tools more common in tech startups than staffing firms.
