Senior Service Delivery Manager

Description

• Leads investigative work into problems and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. Can absorb large amounts of conflicting information and use it to produce solutions.
• Provide guidance to others on working in the strategic context. Evaluates current strategies to ensure business requirements are being met and exceeded where possible.
• Influences stakeholders and manages relationships effectively. Builds long term strategic relationships. Facilitates and delivers the business outcomes.
• Utilises prediction methodologies to derive and maintain a holistic view of key trends and across multiple processes.
• Accountable for the delivery of DWS services. Engages with stakeholders and the Lead Service Transition Manager to ensure that new and enhanced products and services have the right service support arrangements in place to ensure benefits are realised and add value to the business.

Requirements

• Demonstrable evidence of engaging with key stakeholders at a senior level (including internal management and supply chain) to achieve desired outcomes.
• Excellent working knowledge of Service Support for customer and user focus.
• An in-depth understanding of service management framework and core technology service desk principles and processes, and the ability to apply the technical knowledge in project or programme activities.
• Excellent ability to visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information.
• Excellent understanding and working experience of ITIL principles and processes, and the ability to apply the technical knowledge in project or programme activities.
• Able to demonstrate execution of good continual improvement and risk management processes, and associated behaviours (desirable).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance