Senior Claimbacks Coordinator
Travis Perkins Plc
Manage claimback process, mentor team, resolve complex queries, drive recovery.
7 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Northampton, England, United Kingdom
Hybrid
Company Size
20,000 Employees
Service Specialisms
Building materials supply
Timber supply
Plumbing & heating services
Kitchen fitting
Bathroom fitting
Landscaping materials supply
Tool hire
Sector Specialisms
Building Materials
Interior Design Materials
Ceramic Tiles
Plumbing
Heating Equipment
Power Tools
Kitchen Products
Joinery Products
Role
What you would be doing
- Independently perform and audit all administrative tasks related to the claimback process, ensuring accuracy, timeliness, and compliance from both supplier and branch/sales perspectives.
- Provide cross-functional support to the wider commercial team, contributing to the successful delivery of broader business initiatives and continuous improvement projects.
- Deliver in-depth support and training to branch and sales teams on all aspects of the Claimbacks process, acting as the team’s primary functional expert.
- Develop and maintain documentation of best practices, standard operating procedures, and ways of working, proactively seeking opportunities to improve, simplify, and automate claimback processes.
- Lead monthly analysis efforts in collaboration with the Claimbacks Pricing Manager to identify and maximise potential claimback opportunities, engaging directly with suppliers to resolve discrepancies and close gaps.
- Act as the first point of escalation for complex claimback queries from branches and sales teams, taking full ownership of their investigation and resolution while offering subject matter expertise.
- Execute and supervise the delivery of the Claimbacks process within a small, collaborative team, ensuring consistently high levels of service and expert advice.
- Provide day-to-day guidance, mentorship, and workload management for junior team members to maintain quality, efficiency, and service consistency.
- Take ownership of complex data entry and analysis tasks related to Price Changes, Contract Links, Promotions, Customer Deals, and system access requests for POS and Deal Manager.
What you bringBenefits
- Competitive bonus
- Life assurance
- Contributory pension scheme
- Buy-as-you-earn scheme
- Save-as-you-earn scheme
- Colleague discount across a variety of Group businesses
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Interview process
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Company
Overview
1797
Year Established
Traces its roots back to this year.
- Serves a wide range of industries, from construction to home improvement.
- Supports both large-scale projects and individual DIY enthusiasts.
- Offers products for building, plumbing, heating, and timber.
- Operates through numerous well-known brands and a vast network of branches across the UK.
- Consistently delivers top-tier products and services for major infrastructure and residential projects.
- Known for innovative solutions to meet the evolving industry needs.
- Recognized for strong supply chain capabilities and customer satisfaction.
80%, 63% by 2035
Carbon Reduction Targets
The company aims to reduce Scope 1 & 2 emissions by 80% and Scope 3 emissions by 63% by 2035, aligned with the Science-Based Targets initiative.
33% reduction
Scope 1 & 2 Emissions
Achieved a significant reduction in Scope 1 & 2 emissions by the end of 2023.
100% renewable
Electricity Usage
100% of operational electricity in the UK is sourced from renewable energy, contributing to significant carbon savings.
1.4M L, 3,500 t CO₂
HVO Fuel Savings
Switching to HVO fuel in 270 vehicles reduced diesel usage and achieved substantial CO₂ savings in 2023.
- Switching up to 1,100 diesel forklifts to electric by mid-2024 (estimated reduction ~6,600 t CO₂/year)
- Over 95% of operational waste diverted from landfill; using >30% recycled content in plastic packaging
- 11% of 2023 revenue from products with Environmental Product Declarations for embodied-carbon transparency
- Partner of National Retrofit Hub, influencing retrofit planning and industry decarbonisation
- Piloted full decarbonisation of one branch per business, installing solar PV, heat pumps, LED to inform rollout
- Scope 3 emissions reduced 3% in 2023 and now 6% below 2020 baseline; ratio per revenue improved 28%
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