FTC Helpdesk Admin

Description

• Alongside Contract Support assist with the monthly customer report.
• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
• Answer calls/email for the business in a timely fashion
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Logging hazards & customer feedback on the QHSE Management Portal
• Promote and maintain CBRE culture.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
• Collate and process timesheets and expenses weekly in absence of Contract Support.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Attend and participate in any relevant training courses.
• Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.

Requirements

• Analysis and comprehension of reports relating to CAFM system.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance