Instructional Designer

• Create visually compelling assets in Canva to support digital and in person learning.
• Support continuous improvement through learner feedback to iterate and improve content over time.
• Develop supporting materials (job aids, guides, assessments) to reinforce learning.
• Design learning experiences that help teams adopt new tools, processes, and cultural norms.
• Facilitate input from regional leaders and subject matter experts to ensure relevance and impact.
• Design and develop short-form eLearning modules using Articulate Storyline and Rise.
• Apply storytelling techniques to enhance learner engagement and retention.
• Partner with the VP of L&D to support a company-wide shift in training strategy and delivery to align learning with business priorities.
• Build trust across departments by delivering consistent, high-quality learning solutions.
• Contribute to change management communication plans through storytelling and visual design.
• Maintain consistency in tone, branding, and instructional quality across deliverables.
• Build SCORM packages and ensure LMS compatibility.

We are seeking a creative, tech-savvy Instructional Designer to elevate our learning experiences across the organization. This role is ideal for a hands-on designer who thrives in a fast-paced, collaborative environment and is passionate about crafting impactful learning that drives retention, performance, and culture. This person will leverage instructional design principles and Learning Management System (LMS) technology to create effective e-learning courses, video content, instructor-led training, and blended learning solutions. The work will support a strategic shift in how we onboard, train, and develop talent - transforming training from a transactional necessity into a powerful driver of operational excellence, culture, and performance.

• Proven proficiency or certification in Articulate Storyline and Rise.
• Demonstrated ability to apply storytelling in instructional design.
• Anticipate learner resistance and build content that fosters buy-in, clarity, and confidence.
• Strong Canva skills for visual design and branding.
• Hybrid role based in Dallas, TX preferred; remote optional
• Multifamily industry experience preferred but not required.
• Excellent communication and project management skills.
• Experience with Learning Management Systems (LMS) and SCORM compliance.
• Experience building SCORM-compliant content.
• Strong visual design and multimedia skills, including experience with graphic design and video editing software.
• Strong problem-solving skills and a proactive approach to learning and development.
• Occasional travel required (10-20%) for site-visits, onboarding observations, and stakeholder engagement
• Ability to manage multiple projects in a fast-paced environment.
• 3+ years of experience in instructional design, instructional development, or corporate training.
• Fast-paced, high-impact team reporting directly to the VP of L&D
• Bachelor’s Degree.

• Company-provided life insurance, short-term and long-term disability coverage
• Professional Certification & Tuition reimbursement
• Paid parental leave
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Help you achieve your goals by continuous professional development and regular career progression sessions
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Competitive pay for the market
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match