Guest Service Representative

Description

• Provide personalized, friendly service to every guest and associate
• Check the credit of guest accounts daily and follow up if action is required
• Sell and up-sell rooms to walk-ins and phone reservations
• Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
• Complete all tasks described on the relevant shift check list during shift
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Keep cash drawer secure and in balance throughout the shift
• Communicate with housekeeping department in order to ensure an ample supply of clean rooms
• Be responsible for security of guests, fellow employees, and hotel assets
• Adhere to all standard operating procedures and property specific brand standards
• Must be responsible for security of guests, fellow employees and hotel assets

Requirements

• Able to communicate effectively in writing, by telephone and in person.
• Have professional telephone & communication skills
• Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Have knowledge of fire alarm system and Emergency/evacuation procedures
• Have knowledge of surrounding area
• Have knowledge of fire alarm system and evacuation procedures
• Have general knowledge of housekeeping, bed making, vacuuming, etc.
• Can perform work for 8 hours and work in a restrictive space/environment.
• Must be able to handle and work well under pressure
• Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Able to work a flexible schedule
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Is organized, honest, and works well with others
• Able to work with people from diverse cultures and backgrounds
• Able to report to scheduled shifts
• Have patience and understanding for every person encountered
• Have finger dexterity for operating equipment such as computers

Benefits

• Paid Time Off
• Select Paid Holidays and One Personal Floating Holiday
• 401(k) and 401(k) matching
• Loyalty Incentives and Other Unique Incentive Programs
• Flexible Spending Account
• Stay Discounts
• Several Voluntary and Supplemental Insurance Options
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Optional Company paid Life Insurance
• Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance