Senior Process Improvement Analyst

The Senior HR Business Process Improvement Analyst leads initiatives to analyze, optimize, and transform HR processes across the employee lifecycle. This role partners with HR Centers of Excellence, field HR teams, and cross-functional stakeholders (e.g., Finance, IT, Legal), and HRIS to identify inefficiencies, streamline workflows, implement technology-enabled solutions, and support a consistent, scalable employee experience across hourly, salaried, union, and non-union populations.

• Support the creation and enforcement of global HR process standards, documentation, and controls
• Standardize processes where possible, while ensuring compliance with legal, fiscal, regulatory, statutory, jurisdictional, and collective bargaining agreements
• Participate in user testing, change management, and rollouts for new tools or enhancements
• Use process mining tools and system logs to detect automation candidates, inefficiencies, and exception patterns
• Partner with HRIS and IT to pilot AI-driven capabilities such as intelligent document recognition, sentiment analysis on case data, or predictive modeling for SLA breaches
• Design future-state processes leveraging lean, Six Sigma, or service design principles
• Act as a thought partner to HR COEs in designing scalable programs (e.g., Recruiting, onboarding, Benefits delivery)
• Lead root cause analysis to uncover underlying process issues across hire-to-retire workflows
• Maintain a central repository of process documentation and version control (HR Process Taxonomy)
• Facilitate process redesign workshops with HRBPs, field managers, and HR COEs
• Incorporate AI-enabled decision points into future-state process maps, ensuring human-in-the-loop design where appropriate
• Define and track process KPIs (e.g., turnaround time, cost per transaction, employee effort)
• Translate business needs into system and data requirements (e.g., Oracle, Workday, UKG Pro, CornerStone, iCIMS)
• Prepare executive-ready findings, recommendations, and business cases
• Analyze process and case data (e.g., from Ivanti or Salesforce) to identify trends and improvement opportunities
• Build and manage the HR process design workshops and improvement projects aligned with enterprise priorities
• Stay current on emerging technologies (e.g., generative AI in HR workflows) and recommend practical applications in support of business outcomes
• Collaborate on RPA (Robotic Process Automation) design to streamline high-volume tasks in areas such as onboarding, offboarding, and leave management
• Map current HR processes using tools such as Visio, Blueworks or Lucidchart; conduct time/motion, touchpoint, and pain point analysis
• Partner with HRIS, IT, and HR systems teams to automate workflows and enable self-service
• Identify opportunities to automate manual and repetitive HR processes using existing tools (e.g., UKG workflows, Ivanti cases, SuccessFactors process chains)

QXO Background

• Excellent communication and facilitation abilities across all levels of the organization
• Process orientation: Able to see both the big picture and process-level details
• Business acumen: Understands how HR processes impact business performance
• Strong analytical and project management skills
• Knowledge of Oracle Journeys and or Workday Business Process Framework
• Knowledge of labor laws and practices across multiple U.S. states and Canadian provinces
• 5+ years in HR operations, business process improvement, or HR transformation roles
• Experience creating BPMN (Business Process Model and Notation)
• Systems thinking: Connects people, systems, and data flows holistically
• Change agility: Navigates ambiguity and drives adoption in decentralized environments
• Empathy for the field: Designs solutions with frontline usability in mind
• Experience supporting field-heavy organizations with both hourly and salaried populations
• Proficient in process mapping, Lean/Six Sigma tools, and HR systems (e.g., UKG, Workday, Oracle, Cornerstone, SAP SuccessFactors, iCIMS)
• Demonstrated success leading cross-functional process improvement efforts