Community Safety Co-Ordinator (12m FTC)
Paradigm Housing Group
case management
risk assessment
customer service
record keeping
joint visits
service reporting
As the first point of contact for ASB reports, you’ll assess risk, agree action plans, and ensure customers are kept informed throughout. You’ll manage a caseload of low-risk ASB cases, attend joint visits, and support the team with administrative duties and service improvement initiatives. If you’re someone who thrives on helping others, enjoys problem-solving, and wants to make a real difference in people’s lives, we’d love to hear from you.
- Manage the ASB inbox and handle inbound/outbound calls with residents.
- Support the team with routine administrative tasks and contribute to service improvement reporting.
- Assess risk levels, agree initial action plans, and allocate cases for onward management.
- Respond to correspondence in line with our Customer Care Standards and brand guidelines.
- Maintain accurate records and request relevant evidence to support case resolution.
- Be the first point of contact for ASB reports via phone, email, app, or online.
- Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes.
- Provide excellent customer service, ensuring residents feel heard and supported.
customer service
asb
it systems
communication
collaboration
prioritisation
Experience in a customer-facing role within a regulated environment is preferred, as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive, solution-focused approach to your work.
We’re seeking someone with strong communication skills, a passion for customer service, and a willingness to learn about ASB and community safety. You’ll need to be confident in managing competing priorities, making decisions, and working collaboratively with colleagues and external partners.
BenefitsSalary: £30,438 + Excellent Benefits
While this role is offered as a fixed-term contract, in a business of our size and with the transformation we’re undergoing, there’s potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer-term opportunity doesn’t materialise, you’ll gain valuable experience that will enhance your employability in this and related fields.
Location: High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)
Training + Development16,000 homes
Homes Managed
Responsible for managing over 16,000 properties across multiple counties, including Buckinghamshire, Hertfordshire, and Oxfordshire.
£300m and £350m
Bonds Issued
Has successfully issued significant bonds of £300 million and £350 million to support its growth initiatives.
600 new homes
Annual New Homes
Delivers approximately 600 new homes each year, contributing to housing solutions in the region.
A+ rating
Credit Rating
Maintains an excellent A+ credit rating from Standard & Poor's, reflecting strong financial health.
- Evolved from a small housing provider into a regional powerhouse, born in 1988.
- Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services.
- Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation.
- Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes.
- Regulator-rated top tier for governance (G1) and financial viability (V1).
- Providing an excellent service for our customers
- Safety
- Sustainability
25% fewer
missed appointments
Mobile app adoption has reduced missed service appointments by approximately 25%, improving operational efficiency.
50% energy cost savings
retrofitted homes
Residents of retrofitted Wright’s Lane homes enjoy up to 50% energy cost savings through improved efficiency.
8,955 homes
EPC C+ ratings
Enhanced energy performance across homes, with a significant increase to 8,955 properties meeting EPC Band C or above.
£250m sustainability bond
funding secured
A £250 million bond was issued to support sustainability initiatives, aligned with the company's finance framework.
- Three core objectives: reduce contribution to and prepare for climate change; promote biodiversity and limit pollution; throw away less and use resources responsibly.
- Target: improve rented properties to average EPC Band C or above.
- Net zero carbon business target by 2050; detailed plan in Corporate Plan 2021‑26.
- By March 2024, engaged third‑party verifier for carbon footprint and developing carbon reduction plans.
- By March 2024, zero landfill waste target by 2026; waste action plan in place.
- At March 2024, all retrofitted Wright’s Lane homes now EPC B or A with up to 50% energy cost savings.
- By March 2024, 89 % satisfaction (4.6/5) with mobile app reducing missed appointments ~25 %.
- By March 2024, EPC C+ homes rose from 8,409 to 8,955; average SAP rating for all homes: 73.63, new homes: 83.84.
- Aims for biodiversity net gain in developments; native wildflower and bee corridor plantings underway.
3% Gender Pay Gap
Target Aim
Aiming to maintain a median gender pay gap of less than or equal to 3%.
2‑star accreditation
Diversity Recognition
Received a 2-star Best Companies accreditation for their inclusion and diversity efforts in 2023.
5‑Year Targets
Equality Commitment
Set comprehensive equality, diversity, and inclusion targets as part of the Corporate Plan spanning 2021 to 2026.
- Achieved 2‑star Best Companies accreditation for 2023 (up from 1‑star in 2022).
- Set targets for equality, diversity and inclusion across the business in Corporate Plan 2021‑26.
