Install Planning Clerk - Part-Time

Description

• Act as a courteous and friendly central point of contact for both internal and external customers.
• Responsible for the capture and input of task information into applicable applications
• Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors
• Undertake special projects and assignments as assigned
• Record forecast variance and resource allocation change information
• Ensuring a fair and even distribution of workload
• Prepare BRIO reports as required
• In charge of reconciling GERS cash draws for previous day’s work
• Provide customers with quotes on installs
• Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
• Advise Customers of changes to appointment times
• Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs
• Accountable for application of payment against GERS orders
• Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management
• Responsible for the entry GERS order details (Serial Numbers, warranty information, big box sku’s)
• Coding out of calls when required
• Handling of both inbound and outbound calls
• Required to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extras
• Filing of envelopes, faxing of red tags, queue management, manual dispatch of work as required
• Achieve defined productivity and performance measures on a consistent basis
• Responsible for handling the debrief activity with installers upon completions of jobs
• Responsible for collection of payment on orders
• Assist with escalations as necessary
• Provide customer quotes, analyze and interpret forecast and incoming-demand data

Requirements

• Capable of doing financial analysis to rectify variances
• Proven decision-making skills
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Ability to provide reporting and data analysis as requested by management
• Capable of working well under pressure and understanding business processes
• Ability to work in a fast-paced, pressure filled, team environment
• Ability to effectively use W6, GERS, MS Office & Clarify software programs
• Strong organizational skills
• Customer focused with excellent interpersonal skills
• Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices

Benefits

• Grade 12 education

Training + Development

Interview process

Visa Sponsorship

Security clearance