Ensure competency development for technicians and subcontractors in product, technical, and administrative areas, while maintaining a proactive, resourceful organization.
Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
Manage and maintain service resources and facilities following company policies, Regional 5S guidelines, and safety and environmental standards, while fostering professional communication with customers and internal staff.
Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
Uphold a courteous and professional demeanor in all communications with customers and internal staff.
Maintain current US Department of Labor, Mine Safety & Health Administration required training certificates, and keep up to date with all customer specific site safety requirements.
Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.
Lead and manage service center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.
Requirements
effective communication
team leadership
valid driver
mechanical background
maintenance systems
bachelor’s degree
Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
Compliant with Department of Transportation policies regarding service vehicles and trailers.
Travel is required in this position.
Ability to write reports, business correspondence, and procedure manuals.
Prior demonstrated experience successfully leading teams of employees required.
Possess a valid/active driver’s license.
Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications.
Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.
Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” back to customers.
Benefits
The compensation for this position is between $97,000 - $120,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.”
Employee Assistance Program
401(k) plan
Direct deposit
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
Life and AD&D insurance
Tuition reimbursement program
Wellness program
Benefits eligibility begins the 1st of the month after start date
Paid Sick Time
Employee discounts
Paid Vacation
Health care eligibility - including medical, dental, vision, prescription and telemedicine
Short and long-term disability insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1873
Year Founded
The company was established in 1873 and has since grown into a global leader in the mining and construction industries.
150+ Countries
Global Reach
Epiroc operates in over 150 countries, providing innovative solutions to the mining, construction, and energy sectors.
Epiroc offers cutting-edge solutions for drilling, excavation, and materials handling, focusing on automation and digitalization.
The company develops advanced mining solutions, including drills, loaders, and haulers for deep underground projects.
Epiroc is a leader in automation, offering remote operation and predictive maintenance solutions to enhance productivity.
Committed to sustainability, the company integrates advanced technology with eco-friendly practices in resource extraction and infrastructure development.
Culture + Values
We are committed to collaboration and teamwork.
We act with integrity and respect for all individuals.
We prioritize safety, innovation, and excellence in everything we do.
We foster an entrepreneurial spirit and accountability in all our actions.
We work towards continuous improvement and embrace change.
Environment + Sustainability
2050 Target
Net Zero Emissions Commitment
The company aims to achieve net zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
Sustainability is integrated into all aspects of the business, including product design, manufacturing, and operations.
The company focuses on reducing the environmental impact of its products, services, and processes.
Products are designed to improve productivity and reduce environmental footprint in the mining and construction industries.
Energy efficiency, renewable energy, and reducing waste are key priorities for operations.
Environmental performance is tracked and reported to ensure progress toward sustainability goals.
Inclusion & Diversity
30% Female by 2025
Gender Balance Target
Aim for 30% of employees to be female by 2025.
20% Leadership by 2025
Women in Leadership
Target for women in leadership positions by 2025.
Committed to fostering an inclusive work environment where all employees feel valued and respected.
Gender pay equality is a key focus, with continuous efforts to address pay gaps.