Service Manager

Description

• Ensure competency development for technicians and subcontractors in product, technical, and administrative areas, while maintaining a proactive, resourceful organization.
• Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
• Manage and maintain service resources and facilities following company policies, Regional 5S guidelines, and safety and environmental standards, while fostering professional communication with customers and internal staff.
• Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
• Uphold a courteous and professional demeanor in all communications with customers and internal staff.
• Maintain current US Department of Labor, Mine Safety & Health Administration required training certificates, and keep up to date with all customer specific site safety requirements.
• Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
• Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.
• Lead and manage service center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.

Requirements

• Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Compliant with Department of Transportation policies regarding service vehicles and trailers.
• Travel is required in this position.
• Ability to write reports, business correspondence, and procedure manuals.
• Prior demonstrated experience successfully leading teams of employees required.
• Possess a valid/active driver’s license.
• Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications.
• Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.
• Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” back to customers.

Benefits

• The compensation for this position is between $97,000 - $120,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.”
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Life and AD&D insurance
• Tuition reimbursement program
• Wellness program
• Benefits eligibility begins the 1st of the month after start date
• Paid Sick Time
• Employee discounts
• Paid Vacation
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Short and long-term disability insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance