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One&Only Resorts

Airport Ambassador (Bozeman, MT)

Company logo
One&Only Resorts
Exceptional ultra‑luxury resorts and private homes in iconic destinations worldwide.
Welcoming and escorting guests from airport to resort, ensuring seamless, personalized service.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Contractor
Bozeman, MT
Onsite
Company Size
6,000 Employees
Service Specialisms
Property Management
Concierge Service
Event & Activity Coordination
Private Transportation
Villa Rental Program
Spa & Wellness Services
Culinary Experiences
Water Sports
Sector Specialisms
No specialisms available
Role
What you would be doing
transportation coordination
opera cloud
guest communication
policy compliance
issue reporting
luxury service
  • Follow Lost & Found Policies and Procedures
  • Maintain detailed knowledge of resort facilities, services, and current programming
  • Ensure compliance with all policies, standards, and procedures
  • Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation
  • Assist guests with introduction to transportation drivers, who will assist with luggage
  • Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments
  • Analyze information to solve problems effectively
  • Strictly adhere to PPE requirements and safety/hygiene measures
  • Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels)
  • Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements
  • Maintain workspace cleanliness and disinfection
  • Coordinate with drivers to ensure timely pickup and seamless transportation to the resort
  • Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin
  • Document and report any service issues or guest feedback
  • Maintain fluent communication with all departments
  • Address guest concerns confidently and follow up appropriately
  • Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey
  • Attend training with punctuality and contribute to a positive work environment
  • Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures
  • Follow LQA & Fobes Standards related to Front Office operations
  • Anticipate guest needs and proactively offer assistance with special requests
  • Verify transportation arrangements prior to guest arrival and resolve any discrepancies
  • Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions
  • Follow grooming standards established by the resort
  • Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
  • Assist with guests needs ensuring a seamless transition from arrival to resort transportation
  • Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with
  • Lifting and carrying of loads weighing up to 50 pounds
  • Ensure Joy and ultra-luxury standards established by the resort
What you bring
ms office
alice
opera
leadership
problem solving
customer service
  • Excellent organizational skills
  • Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
  • Ability to work under pressure
  • Communication skills
  • Reliable and result driven
  • English spoken
  • Proficient in MS Office and call center equipment/software programs
  • Frequent bending, twisting, stooping, reaching, and pulling
  • Leadership skills with problem-solving ability
  • Experience and Customer Service
  • Maintain knowledge of transportation schedules, routes, and estimated travel times
  • Use of ALICE and OPERA
  • Outstanding communication and interpersonal skills
Benefits
  • 8 paid holidays*
  • Full-Time Year-Round Benefits
  • Complimentary meal per shift
  • 14 nights per year at $100/night* at Kerzner Properties worldwide
  • Health Savings Account with $50 employer contribution per pay period*
  • Medical insurance - 80% of premium paid by employer*
  • Dental, vision & life insurance - 100% of premium paid by employer*
  • Discounts at F&B outlets on property
  • Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
  • Uniform provided & complimentary laundering
  • 5 weeks of PTO (Paid Time Off)*
  • Complimentary transportation to/from resort
  • Subsidized housing based on availability
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$500 million
Early Investment
Initial projects required significant financial investment to establish the brand's presence in the luxury market.
14 properties
Global Presence
The brand currently operates across nine countries, showcasing its international reach and appeal.
35 resorts
Expansion Cap
The company plans a curated growth strategy, limiting total resorts to maintain exclusivity and quality.
  • Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International.
  • Renowned for crafting one-off resorts and private homes in captivating global locations.
  • Operates across nine countries, with new destinations in Greece, Montana, and Antigua.
  • Focused on bespoke architectural design that reflects local culture and natural environments.
  • Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure.
  • Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.
Culture + Values
  • We believe in creating exceptional experiences for our guests, where every detail is crafted with passion and precision.
  • We aim to deliver personalized service with grace and dedication.
  • Our team is committed to fostering an environment of excellence and empowerment.
  • We promote a culture of creativity, innovation, and craftsmanship, where each individual can contribute to the collective success.
Environment + Sustainability
2050 Target
Emissions Goal
The company aims to achieve net zero emissions by 2050 through comprehensive sustainability efforts.
  • Committed to environmental responsibility through sustainable practices across all operations.
  • Focus on reducing waste, energy consumption, and water usage.
  • Collaborates with local communities and supports sustainable tourism initiatives.
Inclusion & Diversity
  • Values diversity and inclusion within its workforce and guest experiences.
  • Promotes equal opportunity and ensures a diverse and inclusive working environment.
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