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Airport Ambassador (Bozeman, MT)
One&Only Resorts
Exceptional ultra‑luxury resorts and private homes in iconic destinations worldwide.
Welcoming and escorting guests from airport to resort, ensuring seamless, personalized service.
Maintain detailed knowledge of resort facilities, services, and current programming
Ensure compliance with all policies, standards, and procedures
Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation
Assist guests with introduction to transportation drivers, who will assist with luggage
Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments
Analyze information to solve problems effectively
Strictly adhere to PPE requirements and safety/hygiene measures
Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels)
Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements
Maintain workspace cleanliness and disinfection
Coordinate with drivers to ensure timely pickup and seamless transportation to the resort
Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin
Document and report any service issues or guest feedback
Maintain fluent communication with all departments
Address guest concerns confidently and follow up appropriately
Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey
Attend training with punctuality and contribute to a positive work environment
Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures
Follow LQA & Fobes Standards related to Front Office operations
Anticipate guest needs and proactively offer assistance with special requests
Verify transportation arrangements prior to guest arrival and resolve any discrepancies
Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions
Follow grooming standards established by the resort
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Assist with guests needs ensuring a seamless transition from arrival to resort transportation
Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with
Lifting and carrying of loads weighing up to 50 pounds
Ensure Joy and ultra-luxury standards established by the resort
What you bring
ms office
alice
opera
leadership
problem solving
customer service
Excellent organizational skills
Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
Ability to work under pressure
Communication skills
Reliable and result driven
English spoken
Proficient in MS Office and call center equipment/software programs
Frequent bending, twisting, stooping, reaching, and pulling
Leadership skills with problem-solving ability
Experience and Customer Service
Maintain knowledge of transportation schedules, routes, and estimated travel times
Use of ALICE and OPERA
Outstanding communication and interpersonal skills
Benefits
8 paid holidays*
Full-Time Year-Round Benefits
Complimentary meal per shift
14 nights per year at $100/night* at Kerzner Properties worldwide
Health Savings Account with $50 employer contribution per pay period*
Medical insurance - 80% of premium paid by employer*
Dental, vision & life insurance - 100% of premium paid by employer*
Discounts at F&B outlets on property
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
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