End User Support Technician Tier 1 at Doyon, Limited in Gaithersburg, MD | Kablio

Role

Description

ticket management

issue escalation

technical troubleshooting

knowledge articles

project support

business reviews

Open, update, track, and close tickets in the ticket management system
Collaborate with the Tier 3 technician and the Technical Account Manager to escalate and resolve complex issues
Troubleshoot and resolve general technical issues with guidance from the Tier 3 technician
Create clear, concise documentation in instructional knowledge-based articles.
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Provide troubleshooting and resolution for password issues, system unlocks and Microsoft Office application issues
Participate in Client Business Reviews when requested.

Requirements

driver's license

microsoft office

microsoft 365

apple acmt

help desk

problem solving

Valid driver's license, insurance, and reliable personal vehicle
Microsoft Office Specialist – attain certification within first seven months of employment
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10) - attain certification within first year of employment
Good verbal, written, and telephone communication skills
Good organizational and time management skills
18+ months of relevant experience in a technical help desk or customer service environment
Optional experience with the following:
Strong customer service skills
ACMT (Apple) – attain certification within first year of employment
High school diploma or GED required; prefer associate degree or higher
Solid problem-solving skills

Benefits

Ticket or case management systems
Remote access software

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to provide exceptional construction and engineering services, Doyon, Limited has become a leader in its industry.
The company operates in a wide range of sectors, from energy and oil & gas to government infrastructure projects.
Known for its extensive capabilities in large-scale construction and project management, Doyon has earned a reputation for reliability and quality.
Doyon specializes in both public and private sector projects, demonstrating versatility and a commitment to meeting diverse client needs.
Over the years, Doyon has expanded its expertise into energy, infrastructure, and utilities, becoming a key player in these critical areas.
Their work spans across North America, with a particular focus on Alaska, where they have contributed to numerous large-scale projects.
Doyon’s dedication to innovation and safety ensures that each project is completed to the highest standards of excellence.

Culture + Values

Financial responsibility
Social and cultural responsibility
Pride and respect in Native ownership
Commitment to long-term sustainability
Honesty and integrity
Commitment to excellence
Respect for employees
Commitment to employee safety and sound environmental practices

Environment + Sustainability

$5M Invested

Sustainability Infrastructure

A $5 million investment over five years in sustainability infrastructure.

1M Acres

Voluntary Forest Offsets

Manages over 1 million acres for voluntary forest offset projects.

307K Acres

Forest Stewardship

Manages 307,000 acres through a ten-year Forest Stewardship plan.

30K Trees

Reforestation Effort

Plants over 30,000 white spruce seedlings post-wildfire.

Commitment to sustainability formalized as a core value since 2018.
Focus on reducing carbon footprint, solid waste, and energy usage; building carbon offsets.
Carbon forestry projects include Tsogh (2020) and Ts’ebaa, managed over 40-year spans.
Replaced water fountains with water bottle stations in Doyon Plaza.
Reduced printed shareholder newsletters from six to four per year.
LEED Gold certification for Kantishna Roadhouse.

Inclusion & Diversity

No DEI strategy, gender goals or statistics publicly stated

Articles

Doyon Limited Careers

About Doyon Limited

Doyon Projects

Company

Overview

Founded with a vision to provide exceptional construction and engineering services, Doyon, Limited has become a leader in its industry.
The company operates in a wide range of sectors, from energy and oil & gas to government infrastructure projects.
Known for its extensive capabilities in large-scale construction and project management, Doyon has earned a reputation for reliability and quality.
Doyon specializes in both public and private sector projects, demonstrating versatility and a commitment to meeting diverse client needs.
Over the years, Doyon has expanded its expertise into energy, infrastructure, and utilities, becoming a key player in these critical areas.
Their work spans across North America, with a particular focus on Alaska, where they have contributed to numerous large-scale projects.
Doyon’s dedication to innovation and safety ensures that each project is completed to the highest standards of excellence.

Culture + Values

Financial responsibility
Social and cultural responsibility
Pride and respect in Native ownership
Commitment to long-term sustainability
Honesty and integrity
Commitment to excellence
Respect for employees
Commitment to employee safety and sound environmental practices

Environment + Sustainability

$5M Invested

Sustainability Infrastructure

A $5 million investment over five years in sustainability infrastructure.

1M Acres

Voluntary Forest Offsets

Manages over 1 million acres for voluntary forest offset projects.

307K Acres

Forest Stewardship

Manages 307,000 acres through a ten-year Forest Stewardship plan.

30K Trees

Reforestation Effort

Plants over 30,000 white spruce seedlings post-wildfire.

Commitment to sustainability formalized as a core value since 2018.
Focus on reducing carbon footprint, solid waste, and energy usage; building carbon offsets.
Carbon forestry projects include Tsogh (2020) and Ts’ebaa, managed over 40-year spans.
Replaced water fountains with water bottle stations in Doyon Plaza.
Reduced printed shareholder newsletters from six to four per year.
LEED Gold certification for Kantishna Roadhouse.

Inclusion & Diversity

No DEI strategy, gender goals or statistics publicly stated

Articles

Doyon Limited Careers

About Doyon Limited

Doyon Projects