Manager, Credit and Collections

Description

• Work with collection staff to insure customers are informed of past due balances by various means including phone calls, emails, second, third, fourth notices, and/or customer statements.
• Establish KPIs to effectively monitor the collection efforts.
• Meet regularly with Supervisors to keep abreast with trends and issues in the collection efforts.
• Keep Regional VPs, Sales Managers, and Controller informed of all outstanding AR by providing monthly reports of all aging invoices over 75 days out.
• Help Collections team working with all aspects of subs/vendors filing preliminary notices, providing progress and final releases and working with Purchasing and AP Teams to get them paid timely to be able to get our payments.
• Constantly review the accounts receivable to maintain its integrity. This would include re-applying unapplied cash and credits. Issuing refunds for duplicate/over payments.
• Meet regularly with the Regional VPs and Sales Manager to communicate any internal and external problems that has or will affect the aging.
• Prepare/sign off on Conditional/Unconditional Lien Waivers for customers.
• Establish, implement, and monitor uniform collection policy and procedures amongst ACCO and all subsidiaries.
• The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
• The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
• Manage the collections process for ACCO and all subsidiaries.
• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Escalate all collection issues that may need to go legal for resolution (monitor and report all urgent unresolved issues).
• Monthly and Quarterly (i.e. Web AR) provide management reports to Regional VPs so they can understand any trends and issues they need to be aware of or handle.
• Work closely with Regional VPs, Sales Managers and Billing Departments setting up new accounts/resolving problems with current customers.
• Handle customer inquiries on outstanding invoices. Researching any questions or disputes that the customer may have in order to determine the collectability of the invoice. Revise, adjust, or credit invoices as appropriate.
• Working with Billing and project management regularly to ensure smooth collection and completion of payments on contracts.

Requirements

• Ability to manage relationships both internally and externally.
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Strong problem solving and customer service skills.
• A Minimum of 5-7 years’ experience in Credit and Collections. Industry experience in Construction required.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• College degree preferred in accounting, finance or related field.
• Fast paced environment. Incumbent must be multitask oriented, organized, set priorities and meet deadlines.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Strong computer skills – Proficient with Microsoft Office for Windows (Excel, Word etc.)
• Specific vision abilities required by this job include Close vision and Distance vision.
• Excellent written and verbal communications.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Insight: The ability to gather and make sense of information that suggests new possibilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance