Global Customer Operations Director, Data Center Solutions

Description

• Support and/or lead ad hoc project teams, as required
• Cultivate meaningful relationships with key stakeholder groups to enable excellence through transformed ways of working.
• Advise business leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder interests/conflicts and prioritization, and facilitating alignment.
• Design, develop and implement transformation strategies and practices that will enable measurable commercial and operational success
• Hold team members / Initiative Owners accountable for their deliverables in accordance to requirements and verifying completion of each deliverable

Requirements

• Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change
• Experienced leadership influencer who builds strong relationships across the business and with cross-functional partners
• Worked with, or within, key corporate functions such as transformation, operations in a large corporation.
• Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations
• Experience of collaboration tools and digital platforms
• Demonstrated organizational skills, including project planning, project management and team building
• Experience with a wide variety of structured problem-solving processes and reporting tools
• Comfortable making decisions with incomplete information and navigating ambiguity and uncertainty
• Ability to think strategically and adapt quickly to new environment and demands
• Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders
• Enjoy collaborating, building skills, and succeeding in a fast-paced environment
• Strategic business leader who deeply understands driving organization culture shifts to have a multiplier impact on people and business outcomes
• Master’s Degree (or equivalent) in relevant subject area
• Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise
• Understand overall Johnson Controls Strategy and business unit/functional-unique priorities to ensure alignment and linkage between transformation and key strategic initiatives
• Ability to engage globally, understand and work effectively in a culturally diverse organization
• Highly disciplined and accountable doer with a strong bias towards action
• Candidate must be well organized and capable of managing numerous competing priorities
• Ability to operate in a matrix organization and manage team members by influence
• BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance