Technical Product Support Specialist

You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.

• Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
• Multitasking while on a call or email by documenting transactions into CRM system
• Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
• Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
• Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
• Multitasking within an email queue to provide technical support and answer general product questions
• Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution

As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist!

• Written and verbal troubleshooting skills
• Ability to learn technical aspects about a product (we provide training and one on one support)
• Comfortable working onsite 4-5 days per week
• Learning, growing, and deepening your understanding of indoor air quality solutions
• Deep understanding of good customer service
• Good typing and computer skills

Work from home: 1 day per week after meeting performance goals

Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It’s a proven feeder position that opens the door to multiple career paths across the organization.

Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills

Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703

• Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)
• Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703
• Competitive salary and benefits
• Work from home: 1 day per week after meeting performance goals
• Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It’s a proven feeder position that opens the door to multiple career paths across the organization.
• Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills