Network Operations Center (NOC) Manager at Egis in Doha Metropolitan Area | Kablio

Role

Description

monitoring

incident response

automation

reporting

documentation

vendor management

Maintain accurate and updated documentation (network diagrams, runbooks, escalation matrices).
Standardize reporting across operations: daily/weekly/monthly dashboards.
Ensure adherence to ITIL best practices for incident, problem, and change management.
Ensure transparency and clarity in communication with stakeholders.
Supervise 24/7 monitoring of network and telecom systems
Guarantee compliance with SLAs and technical KPIs.
Lead major incident response and coordinate with engineering, cybersecurity, and infrastructure teams.
Optimize tools, processes, and automation for operational efficiency.
Track vendor performance (ISPs, telecom operators, data centers, cloud providers).
Define, implement, and improve NOC operational procedures, playbooks, and workflows.
Provide real-time updates to management during major incidents.
Liaise between NOC, internal IT teams, telecom providers, and external partners.
Manage incident escalation protocols and communication flows.
Conduct root-cause analysis (RCA) and implement corrective/preventive actions.
Communicate planned maintenance, outages, and service impacts.
Evaluate new technologies and solutions for operational enhancement and capital improvement
Maintain incident documentation and post-mortem reports.
Maintain and optimize monitoring tools (SolarWinds, Zabbix, PRTG, Nagios, Cisco Prime, etc.).
Ensure proper staffing and shift scheduling for 24/7 operations.
Ensure proactive detection of faults, outages, performance issues, and security anomalies.
Manage NOC engineers/technicians across multiple shifts.
Define roles, responsibilities, and performance expectations.
Monitor NOC performance metrics and drive continuous improvement.
Provide coaching, training, and technical guidance.

Requirements

fortinet nse

ccnp

itil v4

noc

5–10 years

problem solving

Fortinet NSE
Experience with data centers, cloud services, and infrastructure operations.
Analytical and problem-solving mindset.
Familiarity with telecommunications: VoIP, SIP, fiber, WAN technologies.
Bachelor’s or Master’s degree in Telecommunications, Networking, IT, or related field.
Knowledge of ITIL frameworks and operational governance.
Ability to coordinate multiple stakeholders.
Soft Skills
Excellent communication and reporting abilities.
High organization, discipline, and attention to detail.
Strong leadership and decision-making skills.
5–10 years of experience in network operations or IT infrastructure monitoring.
CCNP/CCNA (Cisco)
Understanding of cybersecurity alerts, firewalls, and SOC collaboration.
Experience with monitoring systems, NMS tools, and log analysis platforms.
Previous experience managing a NOC or 24/7 technical operations environment.
ITIL v4
Ability to remain calm under pressure and during critical incidents.
Strong knowledge of network fundamentals: TCP/IP, routing, switching, VPN, MPLS, BGP, OSPF.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€2.164B Revenue

Annual Income

Generated in 2024, reflecting its robust global engineering operations.

€77M Net Income

Profit Margin

Earnings in 2024 showcasing strong financial performance.

100+ Countries

Global Presence

Operates and delivers projects across numerous international locations.

Top 10 Globally

Transportation Engineering

Recognized for excellence in transportation engineering solutions worldwide.

Evolved from transport infrastructure roots into a global engineering powerhouse.
Typical projects span airport management, metro systems, highway operations, smart city networks, and signaling schemes.
Delivers end‑to‑end services: architecture, engineering, construction, and operations.
Among its standout ventures: managing 17 airports worldwide and operating advanced drone‑detection systems in airspace.

Culture + Values

A creative company: innovating to meet the challenges of a rapidly changing world.
A people‑first company: focused on developing career paths and skills.
A responsible company: ethically committed to its stakeholders, civil society and the environment.
Responsibility is a cornerstone…committed to promoting sustainable development and ethical practices, taking into account the long‑term impact of our projects on society and the environment.
Empowering a diverse workforce.
People‑first, always.” (nurturing managerial culture, continuously developing skills, giving everyone the opportunity to reach their full potential, protecting health, safety and wellbeing)

Environment + Sustainability

30% reduction

Urban Heat Island Effect

Achieved a significant reduction in urban heat island effect through strategic design interventions.

50% decrease

Embodied Carbon

Reduced embodied carbon by 50% using innovative materials and construction methods.

Tripling of green space

Urban Greenery Expansion

Significantly increased green spaces through early design decisions in project planning.

90% of employees

Eco-Design Training Target

Aiming to train 90% of employees in eco-design principles to integrate sustainability into all projects by 2030.

Committed to carbon neutrality by 2050.
Net-zero decarbonisation targets validated by the Science-Based Targets Initiative in December 2024.
Signed up to SBTi in November 2023, with targets to halve emissions by 2030 and reach carbon neutrality by 2050.
Expertise across sustainable development, eco-design, carbon mitigation & sequestration, biodiversity protection, circular economy, pollution control, waste and contaminated-site management.
UN Global Compact participant since 2011 with a Net-Zero approved target.

Inclusion & Diversity

Diversity & Inclusion policy structured around three pillars: diversity, inclusion, and equality.
Strong leadership and support ensure a level playing field, with a particular focus on gender equality.
CSR emphasizes equality and diversity backed by constructive social dialogue.

Articles

Our approach – end‑to‑end, multidisciplinary, sustainable

Broadband services – technical & construction support

Global footprint & group overview

Egis North America – consulting engineering services

Role

Description

monitoring

incident response

automation

reporting

documentation

vendor management

Maintain accurate and updated documentation (network diagrams, runbooks, escalation matrices).
Standardize reporting across operations: daily/weekly/monthly dashboards.
Ensure adherence to ITIL best practices for incident, problem, and change management.
Ensure transparency and clarity in communication with stakeholders.
Supervise 24/7 monitoring of network and telecom systems
Guarantee compliance with SLAs and technical KPIs.
Lead major incident response and coordinate with engineering, cybersecurity, and infrastructure teams.
Optimize tools, processes, and automation for operational efficiency.
Track vendor performance (ISPs, telecom operators, data centers, cloud providers).
Define, implement, and improve NOC operational procedures, playbooks, and workflows.
Provide real-time updates to management during major incidents.
Liaise between NOC, internal IT teams, telecom providers, and external partners.
Manage incident escalation protocols and communication flows.
Conduct root-cause analysis (RCA) and implement corrective/preventive actions.
Communicate planned maintenance, outages, and service impacts.
Evaluate new technologies and solutions for operational enhancement and capital improvement
Maintain incident documentation and post-mortem reports.
Maintain and optimize monitoring tools (SolarWinds, Zabbix, PRTG, Nagios, Cisco Prime, etc.).
Ensure proper staffing and shift scheduling for 24/7 operations.
Ensure proactive detection of faults, outages, performance issues, and security anomalies.
Manage NOC engineers/technicians across multiple shifts.
Define roles, responsibilities, and performance expectations.
Monitor NOC performance metrics and drive continuous improvement.
Provide coaching, training, and technical guidance.

Requirements

fortinet nse

ccnp

itil v4

noc

5–10 years

problem solving

Fortinet NSE
Experience with data centers, cloud services, and infrastructure operations.
Analytical and problem-solving mindset.
Familiarity with telecommunications: VoIP, SIP, fiber, WAN technologies.
Bachelor’s or Master’s degree in Telecommunications, Networking, IT, or related field.
Knowledge of ITIL frameworks and operational governance.
Ability to coordinate multiple stakeholders.
Soft Skills
Excellent communication and reporting abilities.
High organization, discipline, and attention to detail.
Strong leadership and decision-making skills.
5–10 years of experience in network operations or IT infrastructure monitoring.
CCNP/CCNA (Cisco)
Understanding of cybersecurity alerts, firewalls, and SOC collaboration.
Experience with monitoring systems, NMS tools, and log analysis platforms.
Previous experience managing a NOC or 24/7 technical operations environment.
ITIL v4
Ability to remain calm under pressure and during critical incidents.
Strong knowledge of network fundamentals: TCP/IP, routing, switching, VPN, MPLS, BGP, OSPF.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€2.164B Revenue

Annual Income

Generated in 2024, reflecting its robust global engineering operations.

€77M Net Income

Profit Margin

Earnings in 2024 showcasing strong financial performance.

100+ Countries

Global Presence

Operates and delivers projects across numerous international locations.

Top 10 Globally

Transportation Engineering

Recognized for excellence in transportation engineering solutions worldwide.

Evolved from transport infrastructure roots into a global engineering powerhouse.
Typical projects span airport management, metro systems, highway operations, smart city networks, and signaling schemes.
Delivers end‑to‑end services: architecture, engineering, construction, and operations.
Among its standout ventures: managing 17 airports worldwide and operating advanced drone‑detection systems in airspace.

Culture + Values

A creative company: innovating to meet the challenges of a rapidly changing world.
A people‑first company: focused on developing career paths and skills.
A responsible company: ethically committed to its stakeholders, civil society and the environment.
Responsibility is a cornerstone…committed to promoting sustainable development and ethical practices, taking into account the long‑term impact of our projects on society and the environment.
Empowering a diverse workforce.
People‑first, always.” (nurturing managerial culture, continuously developing skills, giving everyone the opportunity to reach their full potential, protecting health, safety and wellbeing)

Environment + Sustainability

30% reduction

Urban Heat Island Effect

Achieved a significant reduction in urban heat island effect through strategic design interventions.

50% decrease

Embodied Carbon

Reduced embodied carbon by 50% using innovative materials and construction methods.

Tripling of green space

Urban Greenery Expansion

Significantly increased green spaces through early design decisions in project planning.

90% of employees

Eco-Design Training Target

Aiming to train 90% of employees in eco-design principles to integrate sustainability into all projects by 2030.

Committed to carbon neutrality by 2050.
Net-zero decarbonisation targets validated by the Science-Based Targets Initiative in December 2024.
Signed up to SBTi in November 2023, with targets to halve emissions by 2030 and reach carbon neutrality by 2050.
Expertise across sustainable development, eco-design, carbon mitigation & sequestration, biodiversity protection, circular economy, pollution control, waste and contaminated-site management.
UN Global Compact participant since 2011 with a Net-Zero approved target.

Inclusion & Diversity

Diversity & Inclusion policy structured around three pillars: diversity, inclusion, and equality.
Strong leadership and support ensure a level playing field, with a particular focus on gender equality.
CSR emphasizes equality and diversity backed by constructive social dialogue.

Articles

Our approach – end‑to‑end, multidisciplinary, sustainable

Broadband services – technical & construction support

Global footprint & group overview

Egis North America – consulting engineering services