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Multiskilled Host
Cbre
Front‑of‑house host delivering building services and occupant support for BT sites.
5d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Onsite
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
reception
helpdesk
cafm
occupancy reporting
engineering coordination
site induction
- To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager
- To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building
- Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed
- Monitor and report as needed on building occupancy and utilization
- Deliver site inductions to new client colleagues and building users
- Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required
- Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard
- Activity planning and delivery to support BT colleague engagement
- To build relationships with clients and colleagues
- Support the team, ensuring the site always remains compliant with current Health & Safety legislation
- Provide portering and planning support as required
- Carry out daily building walks to ensure all floors are tidy and reset back to ‘day one’ and proactively manage any issues identified
- Always promote and maintain the core values of CBRE
- Act as the ‘face’ for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required
- Does not let issues go; follows up on issues through to resolution.
- Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
- To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times
- Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
What you bring
communication
customer service
multitasking
continuous improvement
discretion
customer-facing
- Exceptional written and verbal communication skills
- Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
- Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines
- Understands and appreciates the importance of using discretion at all times
- To be proactively visible in all areas of the building
- To communicate effectively and appropriately – using verbal and written channels in both a proactive and professional manner
- Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations
- Excellent communication and customer service skills with a high level of attention to detail.
- Previous experience in a customer facing role is essential.
- Flexible approach to work
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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