Assistant Community Manager- Lease Up

Description

• Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied
• Complete all new lease and renewal paperwork, including related addendums
• Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Assist in Social Media advertising as directed by the Manager
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Participate in Revenue Management calls when applicable
• Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Exercise professional judgement to take ownership of and resolve issues and problems with residents
• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
• Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
• Accept rents and make deposits
• Continuous research of area competitors such as pricing, amenities, features etc.
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Understand and support the customer experience vision for Mill Creek Residential
• Contribute ideas for improving resident satisfaction to the Community Manager
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Complete resident communications when applicable
• Attend training classes/meetings as required or recommended by management
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
• Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)
• Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
• Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers
• Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)

Requirements

• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• High School diploma or equivalent (GED), Bachelor’s degree preferred
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
• Multi Family or related property management experience, retails sales or hospitality experience
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• 2 years multi-family leasing or related property management experience or equivalent experience
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
• Capable of travelling between two or more communities, if necessary
• Strong communication skills (written and verbal)
• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication

Benefits

• Paid time off benefits: Vacation, Sick, Holidays
• Employer sponsored short and long term disability, Life and ADD insurance
• Comprehensive medical, dental and vision
• Competitive compensation
• 401k with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance