Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied
Complete all new lease and renewal paperwork, including related addendums
Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
Assist in Social Media advertising as directed by the Manager
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Participate in Revenue Management calls when applicable
Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Exercise professional judgement to take ownership of and resolve issues and problems with residents
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager
Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
Accept rents and make deposits
Continuous research of area competitors such as pricing, amenities, features etc.
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Understand and support the customer experience vision for Mill Creek Residential
Contribute ideas for improving resident satisfaction to the Community Manager
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Complete resident communications when applicable
Attend training classes/meetings as required or recommended by management
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)
Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers
Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)
Requirements
entrata
yardi
excel
bachelor's
multi-family
communication
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
High School diploma or equivalent (GED), Bachelor’s degree preferred
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Multi Family or related property management experience, retails sales or hospitality experience
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
2 years multi-family leasing or related property management experience or equivalent experience
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Capable of travelling between two or more communities, if necessary
Strong communication skills (written and verbal)
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Benefits
Paid time off benefits: Vacation, Sick, Holidays
Employer sponsored short and long term disability, Life and ADD insurance
Comprehensive medical, dental and vision
Competitive compensation
401k with employer matching
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$4 billion
Raised in Equity
The firm has raised a significant amount of equity to fuel its growth and investments.
$20 billion
Capital Deployed
Over $20 billion in capital has been deployed across various investment management ventures.
275,000 homes
Developed or Acquired
Mill Creek has developed, built, or acquired a substantial number of rental homes.
41,000 homes
Constructed by the Construction Arm
Their construction arm has delivered nearly 41,000 homes with tight budget and quality control.
Born in 2011 from Crow Holdings' vision, Mill Creek has grown into a national owner‑operator of multifamily and build‑to‑rent communities.
Its Development team revives historic buildings, builds mixed‑use and transit‑oriented multifamily, and launched a purpose‑built single‑family rental platform in 2020.
Acquisitions focus on value‑add multifamily communities—over 8,000 apartments acquired with $2.1 billion invested alongside JV partners.
Mill Creek operates across 26 U.S. core markets, immersing in local economies to optimize investment, development and management.
Unusual fact: it entered the small but growing purpose‑built single‑family rentals market in 2020 with its Amavi Homes platform.
Culture + Values
People First: We focus on creating an environment where our team members are supported and valued.
Commitment to Excellence: We strive for the highest standards in everything we do.
Integrity: We uphold the highest standards of ethics and transparency.
Collaboration: We believe that working together creates better results.
Innovation: We seek out creative solutions to solve challenges and deliver exceptional results.
Environment + Sustainability
Net Zero by 2040
Climate Commitment
Aiming to achieve net zero carbon emissions through comprehensive strategies.
Focus on energy-efficient design, sustainable materials, and responsible construction practices.
Properties designed to achieve LEED and other sustainability certifications.
Implementation of water-saving strategies in all developments.
Prioritizing sustainable waste management strategies, including recycling and reducing construction waste.
Inclusion & Diversity
Focus on improving gender diversity at all levels of the organization.
Committed to fostering an inclusive environment where all employees feel welcomed, valued, and respected.
Focus on building a diverse and inclusive talent pipeline through various recruitment initiatives.