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EOC Solution Lead Chillers
Johnson Controls
Deliver virtual chiller diagnostics, maintenance and AI‑driven support to customers.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
refrigeration diagnosis
data analysis
portal review
system retrofits
virtual training
platform roadmap
- Diagnose complex refrigeration systems
- Review the Connected Equipment Portal / dashboard, analyze data, and create reports and recommendations for branches and customers
- Provide feedback on the serviceability of our chillers and the Connected Equipment Portal
- Advise customers using collected data and site assessments. Propose retrofits, upgrades, and improvements to existing systems. Support sales by providing technical recommendations
- Collaborate with field service teams and support the connection of refrigeration systems
- Provide area-specific playbooks for delivering virtual services
- Plan and conduct training sessions for our branches and refrigeration experts on virtual chiller diagnostics and the Connected Equipment Portal. Gather technician feedback for continuous improvement
- Communicate with internal and external customers to ensure high satisfaction. Inform customers about services delivered and open issues; recommend system upgrades or replacements
- Provide input, guidance, and participate in the OpenBlue platform roadmap and enhancements, especially to improve features and functionality for maximum customer value
- Coordinate with the local support center when issues arise
What you bring
hvac
building automation
energy management
refrigeration
troubleshooting
computer skills
- Strong knowledge of HVAC systems, building automation, and energy management and monitoring systems
- Strong team player with a collaborative mindset for developing and launching new services
- Solid experience in diagnosing, maintaining, repairing, and troubleshooting refrigeration systems
- Willingness to travel
- Ability to solve complex operational and maintenance issues and engage with customers
- Good computer and app skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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