Remote Ops System Operator

Description

• Follow basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools.
• Effectively promote strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation.
• Proactively look for improvement opportunities to job appropriate processes and procedures and communicate through the appropriate channels.
• Interface with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrate strong customer service.
• Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions.
• Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend and implement solutions for turbine equipment. Communicate pertinent information to key individuals and the field. Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution.
• Demonstrate and promote integrity, strong initiative, as well as a focus on reliability, and quality of work. May assist with or perform basic quality audits of less experienced staff.

Requirements

• Perform advanced level wind turbine remote operations and support. This includes proficient troubleshooting and use of remote operation and diagnostic tools. Document tasks where required and enters data into company system, such as SAP.
• Ability to communicate effectively in English.
• Ability to understand technical language and to recognize and differentiate technical issues
• Minimum one (1) year technical wind industry experience OR in absence of technical wind industry experience, minimum three (3) years' experience working with hydraulic, electrical, mechanical skills
• Regular and reliable attendance
• Strong attention to detail and solid problem-solving skills
• Demonstrated use and understanding of intermediate IT tools
• Ability to follow instructions.
• Technical Associates degree or equivalent preferred
• Very strong verbal communication skills and reading comprehension skills
• Prior customer relations experience in a commercial setting preferred
• Ability to work independently and unsupervised as well as in a team environment
• Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, Power Point, Outlook) and other software programs
• Ability to interact frequently with others in a professional, courteous manner

Benefits

• Benefits coverage within your first month
• Global bonus
• State-of-the-art Training Program * Paid Time Off (PTO), 3 weeks accrued
• This role may require working overtime, including working a flexible and variable work schedule as needed to meet business objectives.
• Excellent 401(k) plan

Training + Development

Interview process

Visa Sponsorship

Security clearance