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Technical Deployer - Trane UK Ltd - Scotland

Trane Technologies

Provider of climate solutions for buildings, homes, and industrial applications worldwide.

Coordinate UK HVAC technicians, support customers, drive sales, handle CRM

8d ago

Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)

Full Time

Cumbernauld, Scotland, United Kingdom

Field

Company Size

41,000 Employees

Service Specialisms

Energy Efficiency

Sustainability

HVAC Systems

Building Automation

Climate Solutions

Engineering

Design

Consulting

Sector Specialisms

K-12 Education

Higher Education

State & Local Government

Energy Supply Services

Renewable Energy and Power Solutions

Energy Contracting

Commercial

Residential

Role

What you would be doing

troubleshooting

crm updates

work orders

tech allocation

reporting

customer relations

Act as a technical support troubleshooter and follow internal procedures and regulations
Ensure accurate transfer of all relevant information for follow-up via the Customer Relationship Management (CRM) systems and other operational systems.
Conduct qualitative and quantitative analysis of customer care interactions to measure the effectiveness of probing techniques and identify opportunities for improvement.
Attend when required customer sites to carry out technical work or support technicians on customer jobs.
Proactive Planning and Allocation: Efficiently plan and allocate technicians to customer site visits based on their skill sets, project work, installations, decommissioning and breakdowns subject to the service or hire business assigned to.
Identify areas for improvement in capturing sales opportunities during customer care interactions.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Reporting and Analysis: Generate regular reports.
Ensure work orders are processed timely, to technicians for the needs of the customer.
Establish and maintain strong communication channels with the sales, hire, marketing, operations and Backoffice teams.
A proactive approach to dealing with high volume workload across the UK to meet the needs of the customer whilst providing technical support to technicians.
Collaboration with Rental, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Assist service/rental desk teams and customer care teams with administration tasks during peak times.

What you bring

driver licence

hvac

diagnostic

crm

safety

analytical

Able to travel across the UK and prepared to work out of hours on call subject to rota
Excellent interpersonal skills to build and maintain customer relationships.
Proficiency in using, Apps, diagnostic software, and MS Office Suite.
Proficiency in using customer service software, CRM systems, and MS Office Suite. Field Service time and attendance Systems are an advantage.
UK Driver Licence
Customer Service Knowledge: Strong understanding of customer service principles and fulfilment.
Strong analytical thinking and problem-solving abilities.
Confirmed right to work status for the country of application for the duration of employment
Effective communication and negotiation skills.
Proven experience in service or field-based technician role will be an advantage.
Health and Safety Knowledge: Knowledge of health and safety regulations
Able to demonstrate and apply projects, building specifications and designs
Effective communication skills
Strong people skills with a positive mindset.
Proven technical, electrical and mechanical knowledge in HVAC as a technician, controls or Sales Engineer adopting quality customer care experience
Analytical thinking and problem-solving abilities.
Knowledge of HVAC products in the industry an advantage
Ability to work with minimal supervision.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
On request the ability to diagnose system problems when installing, servicing products and equipment on assigned projects and may be required to be on customer site visits.

Benefits

Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
A fast-paced working environment
A structured induction plan with continued learning and development.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

2008 Founded

Year Established

The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.

Delivers cutting-edge climate solutions.
Global leader in creating sustainable, energy-efficient HVAC systems and services.
Offers a wide range of products, including air conditioning, heating, and ventilation systems.
Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
Typical projects include large-scale HVAC installations in commercial and industrial buildings.
Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.

Culture + Values