Events Lead

Description

• Collaborate with AV support teams to validate functionality of all technical equipment
• Support special projects and initiatives enhancing service delivery
• Provide event-related insights to drive account growth and retention
• Serve as central communication hub for all parties involved in event delivery
• Optimize staffing deployment including after-hours and weekend event support
• Execute procurement activities for events
• Contribute to client-facing materials and documentation development
• Utilize dashboards and reporting tools to provide data-driven insights on performance metrics
• Deliver end-to-end event support from pre-event planning through post-event analysis
• Coordinate A/V resources and establish backup solutions and contingency protocols
• Liaise with stakeholders throughout the event lifecycle, providing timely updates on critical milestones
• Generate regular performance reports tracking KPIs and service delivery excellence
• Supervise event setup and breakdown operations with attention to quality standards
• Undertake ad hoc duties as assigned by management
• Ensure all AV equipment is operational and ready for use prior to event commencement
• Coordinate logistics for equipment, supplies, and resources to maximize efficiency and cost-effectiveness
• Analyze data to identify improvement opportunities and strategic recommendations
• Participate in account strategy discussions and relationship optimization activities
• Provide regular client updates on event progress, changes, and deliverables
• Facilitate collaboration with facilities management, security, catering, and service provider teams
• Ensure event locations are properly prepared and restored to pre-event condition
• Monitor event progress and implement swift resolution for emerging challenges
• Coordinate with all parties (internal and external) to ensure successful event delivery
• Provide backup support for team members ensuring operational continuity
• Conduct pre-event AV testing to prevent technical disruptions during events
• Support on-site events, conferences, promotions, functions, and briefings ensuring exceptional visitor experience
• Ensure compliance with client security protocols and banking environment requirements
• Ensure essential standby support personnel are on-site during events
• Create and implement processes for event management and operational activities
• Manage event timelines with clear accountability and milestone tracking
• Develop standard operating procedures for event management delivery
• Conduct risk assessments for event activities and implement mitigation strategies
• Coordinate with Emergency Response Teams and safety personnel for risk management
• Support the Account Lead on client account management including reports and presentations for events
• Ensure events meet all regulatory and compliance requirements
• Track all event requests from initiation through completion, maintaining detailed records and status updates
• Maintain high-performing vendor partnerships ensuring adherence to service level agreements

Requirements

• Experience in vendor management and contract oversight
• Experience in vendor management
• Strong organizational and time management abilities
• Excellent communication and interpersonal skills
• Professional demeanor appropriate for corporate banking environment
• Capability to work under pressure and adapt to changing requirements
• Weekend and holiday availability for special events as needed
• Strong negotiation and relationship management skills
• Account management support experience preferred
• Strong project management skills managing multiple events simultaneously
• Proven experience in event planning, coordination, and execution
• Problem-solving skills with ability to implement effective solutions
• Professional standards required for banking environment with security and confidentiality requirements
• Understanding of AV systems and technical requirements for corporate events
• Ability to coordinate diverse stakeholder groups and service providers
• Basic proficiency with dashboard reporting systems and data analytics tools

Benefits

• Standard business hours with flexibility based on event requirements
• Flexibility for events outside normal business hours

Training + Development

Interview process

Visa Sponsorship

Security clearance