Service Manager

Description

• Manage projects in accordance with Alterman procedures and policies.
• Ensure long term customer/account satisfaction.
• Advise Director of Service of any significant problems encountered, along with recommended solutions.
• Take profit and loss responsibility for assigned accounts.
• Promptly address Customer complaints to assure resolution of any discrepancies.
• Keep technical knowledge up to date. Understand field technical requirements to assure proper staffing and training to meet commitments.
• Identify cross selling opportunities for Technology Department and Construction Services.
• Instruct and direct field personnel to a prompt response to Customer trouble calls and resolve problems quickly and efficiently. Build and maintain Customer confidence and satisfaction.
• Entertain customers following Company policy and procedures.
• Provide support for any special projects as assigned by your supervisor. These special projects, at the determination of your supervisor, may or may not become part of this position’s primary responsibilities.
• Attend customer functions and mixers regularly to grow business relationships.
• Monitor and enforce company safety policies and promote safety with field personnel at all times.
• Accurately determine job priorities when scheduling personnel and materials. Assure that field personnel and materials are on the job at the right time. Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow field personnel to complete all work in a cost effective and high quality manner. Understand timing of the work and how it relates to others. Direct and monitor field personnel in maintaining work schedules. Resolve schedule conflicts as required.
• Develop business rapport with all associated contacts to further business relations and make customer visitations as work schedule allows.
• Identify and build new customer relationships. Grow and improve existing customer relationships.
• Build rapport and positive working relationships with field personnel, staff personnel, and other supervisors. Incorporate a team-building philosophy into all company relations.
• Attend project meetings if required.
• Seek and create sales opportunities and encourage field service personnel to promote sales.
• Assist in Accounts Receivable as appropriate.
• Evaluate the performance of field personnel in conjunction with Director of Service.
• Monitor project labor productivity. Take appropriate action on a timely basis.
• Manage personal time to assure maximum productivity.
• Participate in local trade organizations such as NECA, ASA, and AGC. Represent Alterman in a professional and businesslike manner.
• Communicate effectively with Service Managers, Director of Service, and Administrative Assistants on current and future manpower and equipment needs.
• Effectively manage and control equipment, material/tool utilization and costs while insuring efficient field operations.
• Respond to customer questions/complaints and discuss problems with field personnel. Will need to respond personally to major emergencies and make decisions as necessary.
• Dispatch service calls and maintain/update manboard to avoid scheduling conflicts.
• Understand electrical systems, appropriate codes and industry standards. Assure that permits are secured where applicable.
• Maintain effective communications with appropriate Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
• Close all completed jobs and expedite billings.
• Take ownership and responsibility for assigned accounts.
• Evaluate bidding and negotiating opportunities of assigned accounts.

Requirements

• Ability to respond to emergency calls on a 24/7 basis.
• Ability to redeem estimated gross margin of all work assigned.
• Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering preferred (with an interest in the construction industry only).
• Understand the relationship between performance, customer satisfaction and new business.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
• Prior construction industry experience is a plus.
• Prior Supervisory experience.
• Ability to comprehend the basic understanding of operating a personal computer needed for accessing and using company technology and/or software programs.
• Minimum of 2-3 years of experience as a Journeyman Electrician
• Advanced computer skills are a plus.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance