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Tech Specialist 2 - Austin, TX (Remote)
M.C. Dean, Inc.
Tech Specialist 2 responsible for analyzing system performance, providing system administration support, training system users, and interfacing with customers and engineering teams.
13d ago
$78,080 - $117,120
Junior (1-3 years)
Full Time
Austin, TX
Remote
Company Size
7,000 Employees
Service Specialisms
Systems Integration
Design‑Build
Engineering
Critical Power
Life Safety
Telecommunications
Electronic Security
Automation & Controls
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Electrical
Design and Engineering
Role
What you would be doing
system performance
troubleshooting systems
on-site support
research & dev.
lab equipment maintenance
testing systems
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Analyze system performance and recommend improvements
- Perform all duties with minimal direct supervision
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Interface with engineering team to ensure design efficiency
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Identify and understand the speech of another person.
- Provide support to the system administration and engineering team
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Reach by extending hands or arms in any direction.
- Apply general rules to specific problems to produce answers that make sense.
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Provide on site system support post deployment
- Analyze and modify preventive maintenance checklists for system changes
- Read and interpret engineering drawings
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Train system users and other system support personnel
- Ensure test lab equipment is maintained
- Participate in rotating on-call support, including weekends.
- Communicate with customers, manufacturers, vendors and system administrators
- Troubleshoot system performance issues and implement corrective actions
What you bring
communication skills
experience required
high school diploma
associates degree
blueprints
finger dexterity
- Reliable attendance at customer site during work hours required by customer
- Ability to travel CONUS and OCONUS
- Associates with 6+ years of experience
- Communicate information and ideas in speaking so others will understand.
- Open and transparent communication with senior leadership as well as local office management.
- Read blue prints, schematics and statements of work (SOW).
- Exposure to computer screens for an extended period of time.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Understand SOP and SOW documentation
- Ability to work a flexible schedule that includes occasional nights and weekends
- High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
- Interface with internal and external customers demonstrating excellent oral and written communication skills
- Read and understand information and ideas presented in writing.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Paid-time off
- An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
- Military Reserve pay offset
- 401k Retirement Plan
- Paid maternity leave
- Medical, dental, vision, life, and disability insurance
- Tuition reimbursement
- A competitive salary
- Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidate's background will be checked
Company
Overview
Founded 1949
Year Established
The company was established in 1949 and has since evolved into a leader in cyber‑physical integration.
Revenue: $1B
Annual Revenue
The company generates around $1 billion in annual revenue through large-scale projects.
- Evolved from traditional electrical contracting to pioneering cyber‑physical integration.
- Crafts complex systems for data centers, hospitals, government, and industrial plants.
- Specializes in Infrastructure and Energy sectors, delivering resilient, integrated systems.
- Typical work spans power delivery, automation, security, telecom, life‑safety, AV, and IT systems.
- Supports clients with systems integration expertise across more than 30 offices globally.
- Notable projects include mission-critical facilities requiring 24/7 uptime and advanced cyber‑physical innovation.
- We strive to create an environment where people feel they belong, and their contributions are valued.
- We are committed to delivering exceptional service and solving our clients’ most complex challenges.
- We embrace the values of integrity, innovation, and excellence in all aspects of our business.
- Safety is our top priority, and we maintain a safety-first culture to ensure the wellbeing of our employees, clients, and the communities we serve.
- We believe in continuous improvement and invest in the development of our people to stay ahead of the curve.
2050 Target
Sustainability Goal
Setting an ambitious goal to achieve net zero by the year 2050.
- Committed to sustainable practices across all operations, focusing on energy efficiency, waste reduction, and sustainable sourcing.
- Designs and implements systems to help clients meet sustainability goals through smarter, more efficient infrastructure solutions.
- Uses renewable energy sources and employs energy-saving technologies to reduce environmental footprint.
- Dedicated to fostering an inclusive environment where every individual is empowered and their contributions are recognized.
- Supports programs and initiatives to increase the representation of women and minorities in the engineering and construction fields.
- Tracked and reported on gender diversity and other diversity metrics to ensure continued progress in inclusivity efforts.
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