Senior Manager, Access Experience and Project Management (Physical Security)

Description

• Creates key measures (KPIs) and benchmarks to consistently provide high quality and relevant deliverables in a timely manner
• User Experience Optimization: Collaborate with EMEA Security COE teams to ensure that access processes are user-friendly and efficient, minimizing friction while maintaining security standards. Working closely with them on any Security Risk Assessment improvements. Partner with local operations and CSMs to improve customer experience within our Data Centers
• Performance Metrics and Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours
• Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals
• Team Leadership and Development: Mentor and develop Equinix staff and vendors, fostering a culture of collaboration, innovation, and accountability within the access management and security training teams
• Develops, implements, and monitors training programs across organizations
• Influences cross functional organizations to create/deliver effective training
• Leads the execution of training strategies and adjusts as needed to achieve business results
• Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuous improvement
• Utilizes measures, benchmarks, or scorecards to monitor, evaluate, and report on training program effectiveness, success, and ROI
• These functions collectively contribute to creating a secure, efficient, and user-friendly access experience within the organization.
• Builds solid cross-functional relationships
• Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to access management and security SOPS and Security Awareness
• Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score (NPS) through project management and training where necessary
• Stakeholder Collaboration: Work closely with Local Operations, Security COE and compliance to ensure alignment on access management policies and security training initiatives

Requirements

• Project Management Skills: Strong project management skills with proficiency in project management tools and methodologies (e.g., Agile, Prince)
• Ability to work with multiple stakeholders at different levels in the organization
• Analytical Skills: Ability to analyze data and metrics to assess the effectiveness of access management and training programs
• Leadership: Strong leadership qualities with a focus on mentoring and developing team members
• Physical Security: Experience in training, developing and implementing security training programs for diverse audiences, including employees and security vendors
• Teaching Qualification
• Collaboration Skills: Proven ability to work collaboratively with cross-functional teams, including IT, operations, and compliance
• Problem-Solving: Proactive problem-solving skills with the ability to think critically and make informed decisions
• Prince 2 or other Project related qualifications
• Proven experience in related field
• Certifications (Preferred)
• Project Management Professional (PMP or Prince 2)
• Access Management:Proven years of experience in access management, security operations, or a related field, with a proven track record of improving user experience and security protocols
• Other relevant security or project management certifications
• Technical Knowledge: In-depth understanding of access management systems, security protocols, and compliance requirements
• Program Management: At least 3 years of experience leading cross-functional projects, with demonstrated success in managing timelines, budgets, and stakeholder expectations
• Adaptability: Ability to adapt to changing environments and priorities, demonstrating flexibility in approach
• Bachelor's degree preferred
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance