Handover Admin

Ensure the timely meeting of executives with clients to guarantee smooth handovers.

• Schedule appointments for clients regarding property handovers.
• Request a service charge waiver after verifying client eligibility.
• Work closely with the DLP (Defects Liability Period) and inspection teams to ensure the unit is ready for handover.
• Assist walk-in clients and resolve issues related to the handover process.
• Collaborate with the contracts department to ensure SPAs are up to date.
• Verify and update client details and Salesforce, ensuring all necessary documentation is prepared for the handover executive.
• Ensure payment receipts are obtained from clients and adjust them in SOA in coordination with the finance team.
• Cross-check customer details from Sales and Purchase Agreement (SPA) and Statement of Account (SOA), ensuring 100% payment and settlement of administrative fees.
• Notify clients about DEWA and service charge payments due during handover.
• Confirm that the 4% title deed registration fee has been paid.