Engagement Manager II

Description

• Serve as a client advocate in driving industry best practices and the evolution of the RealPage Platform functionality, courses, and administrative services integral to their success.
• Partner with RP implementation consultants and subject matter experts to provide a streamlined customer experience including support, and guidance for RP solutions.
• Identify client goals and business needs and work to meet them throughout the implementation.
• Oversee deployment/implementation of RealPage products for assigned clients.
• Establish effective and comprehensive change management plans with clients to accompany the solution rollout.
• Create, execute, and manage complex project management plans for SMB, Corporate, and Enterprise, and Institutional accounts.
• Identify risks to the client achieving their stated business goals and developing a risk mitigation plan.
• Champion the capabilities of the RealPage platform and maintain ongoing familiarity with general product functionality and workflows.
• Establish familiarity with RealPage resources and training options to advise on change management and general implementation best-practices.
• Partner with clients to ensure migrations and technical implementations meet client expectations and all deliverables are provided.

Requirements

• Ability to work outside normal business hours at times depending upon workload.
• Knowledge of RealPage products and platform features, integrations and best practices.
• Capability as credible and effective advisor/coach specifically around change management (cultural, business, and technical).
• Proficiency and at least five years of experience with MS Office Tools.
• Strong project management skills required; ability to manage multiple priorities simultaneously with minimum of three years relevant project management work experience (PMP preferred).
• Ability to prioritize, multitask and perform effectively under pressure.
• Ability to contribute ideas and recommendations around product enhancements, training approach and training materials.
• Proven effectiveness and three years of experience leading and facilitating executive meetings and workshops.
• Ability to adapt to change and work well in a dynamic environment.
• MBA or advanced degree.
• Strong attention to detail.
• Ability to travel occasionally (less than 15%).
• BA/BS degree or equivalent experience within industry.
• An understanding of and experience with multifamily industry operations and marketing.
• A minimum of four years of experience dealing with large, complicated accounts at the senior business level with recent and direct hands-on executive experience.
• Executive level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.

Benefits

• Professional development opportunities.
• Performance-based bonus based on position.
• Paid time off and holidays.
• Health, dental, and vision insurance.
• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Retirement savings plan with company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance