Operations Admin

Description

• Maintain organized tracking of internal collection activities to ensure timely resolution
• Manage insufficient fund/stop payment updates on deposits
• Monitor and support check scanning practices and users
• Collaborate with branch teams to ensure smooth adoption and reduced headquarter deposit volume
• Collaborate with operations and finance teams to ensure proper controls of process, accelerate job progress and reduce delays
• Manage retail partners OMS accounting portal reconciliation
• Monitor implementation of firmwide payment processing policy and process customer payments as necessary
• Manage adjustments to deposits and recording in CRM
• Manage requests for payment (particularly permits) and timely process check payment
• Conduct regular follow-ups on outstanding collections issues
• Manage AP/AR reconciliation, including processing change orders, customer service credits, and agreement cancelations
• Document checks in financial system to ensure proper record of payment

Requirements

• Must fully understand customer service and have a proven track record of exceeding corporate customer satisfaction standards
• Prior experience with cash handling and deposit security protocols
• Ability to work with detail, and good organizational skills
• Experience coordinating with branch or field teams
• Ability to grasp complex concepts
• Three (3) to five (5) years in financial operations, collections, or administrative support
• Appropriate two to four-year college degree program (preferred)
• Proficient in Microsoft Word, Excel, and Outlook

Benefits

• Competitive base pay commensurate with experience and skills
• Consistent schedules and professional growth opportunities
• Comprehensive benefits including medical, dental, and vision

Training + Development

Interview process

Visa Sponsorship

Security clearance