Traffic Monitoring Operator - Virginia Beach

Description

• Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
• Dispatch Safety Service patrollers, who provide roadside services on freeways in the Hampton Roads area related to traffic crashes and roadway hazard events using two-way radio systems.
• Constantly operate a computer and other monitoring equipment.
• Perform communication tasks consistent with the program’s high level of customer service expectations and training.
• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR) located on the interstate infrastructure.

Requirements

• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• This position does not include sponsorship for United States work authorization.
• Previous experience working in a position which includes heavy telephone, radio, and computer usage.
• High School Diploma or GED equivalent.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check (CHRC).
• Ability to interpret or understand geographic information portrayed on a map and map-based applications.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Be a minimum of 18 years of age.
• Ability to operate software platforms and web-based applications.
• TOMC operator certifications for levels 1 and 2 preferred.
• Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Ability to work a flexible schedule associated with the needs of the operations.
• Efficient and accurate data entry skills.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.

Benefits

• This position does not include relocation benefits.
• Opportunities for overtime hours and pay are also available.

Training + Development

Interview process

Visa Sponsorship

Security clearance