Technical Support Engineer – Wireless Solutions at Hitachi Energy Ireland Limited in Chennai, Tamil Nadu, India | Kablio

Role

Description

issue debugging

field service

resolution tools

product integration

device configuration

technical support

Debug, resolve, and reproduce critical issues to ensure optimal customer experience
Participate in industry events, trade shows, and technical conferences to represent the organization
Perform remote and onsite service work, including equipment assessment and field upgrades
Utilize Customer Resolution Management tools to track and escalate product issues
Collaborate with developers, QA, and product management to improve solutions
Support integration and launch of new products at customer sites
Prepare and configure devices for demonstrations, diagnostics, and application evaluations
Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions

Requirements

4g/5g

wireshark

linux

mysql

bsc/msc

3+ years

Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)
Fluent in English; additional languages are an advantage
Familiarity with VMware setup and CRM tools for customer support is a plus
3+ years of experience in customer support and testing of network protocols/telecommunication systems
BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field
Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)
Excellent communication and interpersonal skills with a collaborative mindset
Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

96% Renewables Integration

Clean Energy Solutions

Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.

99% Uptime

Grid Reliability

Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.

700+ Charging Stations

EV Infrastructure Expansion

Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.

Leads in energy management with pioneering technologies.
Focuses on renewable energy to drive cleaner and efficient power systems.
Provides solutions across energy generation, transmission, and distribution.
Operates in sectors including wind, solar, utilities, and transportation infrastructure.
Innovates in industrial automation with cutting-edge energy optimization systems.
Involved in electrifying remote regions for improved energy access.
Employs digital tools for data-driven grid improvements and performance enhancement.

Culture + Values

Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation

Environment + Sustainability

100% Fossil‑Free Electricity

CO₂ Reduction Achievement

100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.

80% Emissions Reduction

Scope 1+2 Emissions Target

Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.

Top 5% EcoVadis Rating

Sustainability Performance

Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.

1,000Mt Avoided Emissions

Global Climate Contribution

Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.

Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
Achieve carbon‑neutral own operations by 2030
CDP climate score: A‑ in 2023
Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
Increase renewable‑enabled GW and improve service lifecycle value creation index annually

Inclusion & Diversity

45k+ Employees

Global Workforce

The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.

25% Women Target

Workforce Representation

Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.

500+ Colleagues

Leadership Development

Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.

~9-10 yrs Tenure

Employee Tenure

Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.

Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.

Articles

Customer Connect Center – Telephones

Sales Inquiry Form

General Inquiry Form

Company

Overview

96% Renewables Integration

Clean Energy Solutions

Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.

99% Uptime

Grid Reliability

Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.

700+ Charging Stations

EV Infrastructure Expansion

Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.

Leads in energy management with pioneering technologies.
Focuses on renewable energy to drive cleaner and efficient power systems.
Provides solutions across energy generation, transmission, and distribution.
Operates in sectors including wind, solar, utilities, and transportation infrastructure.
Innovates in industrial automation with cutting-edge energy optimization systems.
Involved in electrifying remote regions for improved energy access.
Employs digital tools for data-driven grid improvements and performance enhancement.

Culture + Values

Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation

Environment + Sustainability

100% Fossil‑Free Electricity

CO₂ Reduction Achievement

100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.

80% Emissions Reduction

Scope 1+2 Emissions Target

Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.

Top 5% EcoVadis Rating

Sustainability Performance

Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.

1,000Mt Avoided Emissions

Global Climate Contribution

Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.

Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
Achieve carbon‑neutral own operations by 2030
CDP climate score: A‑ in 2023
Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
Increase renewable‑enabled GW and improve service lifecycle value creation index annually

Inclusion & Diversity

45k+ Employees

Global Workforce

The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.

25% Women Target

Workforce Representation

Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.

500+ Colleagues

Leadership Development

Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.

~9-10 yrs Tenure

Employee Tenure

Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.

Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.

Articles

Customer Connect Center – Telephones

Sales Inquiry Form

General Inquiry Form