Help to Build and develop the in-house residential management team, providing guidance to commercial property managers and performance oversight of residential partners and sub-agents
Act as a primary point of contact for key clients and stakeholders in residential management matters, fostering strong relationships and ensuring their objectives are met
Help to drive improvements in property management processes, leveraging technology and best practices to enhance service delivery
Help to develop and deliver training programs and procedures for commercial property managers responsible for managing elements of residential property, ensuring they have the necessary knowledge and skills
Help to establish performance benchmarks for external partners and regularly review their performance in delivering residential management services
Deliver a ‘best-in-class' management service to properties and clients, with a clear focus on residential customer experience
Ensure that outsourced residential management services are cost-effective, efficient, and aligned with client expectations and industry best practices
Work closely with commercial property and facilities management teams to effectively manage residential and mixed-use properties
Monitor market trends and industry developments to inform the department's strategic direction and to keep clients and commercial property managers up to date with legislative changes and best practice
Handle escalated resident issues and disputes with professionalism and efficiency
The role will require servicing notices and working to develop and deliver residential management as a core service line.
Ensure compliance with all relevant legal, regulatory, and health & safety requirements at properties under management
Involvement with financial management, including service charge budgeting, forecasting, and reporting on residential assets
Requirements
building safety
propertymark
rics
financial acumen
budgeting
management software
The position requires an understanding of the Building Safety Act and associated regulations including but not limited to the Fire Safety Orders.
An experienced residential property manager with knowledge and qualifications in residential including TPI / PropertyMark and RICS. While the role is primarily working in Leasehold, the firm will assist for the right candidate to work towards their PropertyMark (MARLA) qualification.
Financial acumen with experience in budgeting, forecasting and cost control with service charge budgets being operated in residential mixed-use properties and Section 20 implications.
Familiarity with residential property management software and other digital platforms used to effectively manage operations
Benefits
Some travel to the managed portfolio across the UK is required. Travel expenses will be covered
Long service additional holidays, your birthday off and an extra day between Christmas and New Year
Healthcare, life insurance & wellness programme
Core working hours to allow for added flexibility and helps ease your commute to the office
Discretionary annual bonus and salary reviews
Generous referral bonus
Social events throughout the year including a firm wide Christmas party!
Hybrid working to offer you a great work life balance, with a minimum of three days in the office
Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
40+ years
Company History
The firm has been operational for over four decades, establishing a strong foundation in the commercial real estate sector.
4,000+ properties
Property Management
The company manages a vast portfolio of commercial properties across the UK, reflecting its extensive reach and expertise.
£2 billion annual rent
Financial Scale
The firm generates significant revenue through its property management services, highlighting its financial stability and market influence.
12 UK offices
Geographic Presence
With a network of offices across the UK, the company ensures comprehensive coverage and local expertise in various regions.
Its building consultancy team specializes in complex projects, ranging from listed heritage sites to major office campuses.
The firm supports occupiers across multiple sectors, including offices, retail, logistics, student housing, and hotels.
It employs in-house CAD and building technology teams to integrate smart-building solutions into its projects.
The firm maintains deep, long-term client relationships, often spanning over 25 years, through a focus on technical strength and stewardship.
Culture + Values
We are an ambitious, inclusive, and dynamic team.
We aim to provide value and deliver excellent service every time.
We work with integrity, transparency, and respect.
We are committed to creating lasting relationships with clients and colleagues.
We promote innovation and encourage personal development.
We value open communication and collaboration.
Environment + Sustainability
Net Zero by 2030
Carbon Emission Goal
Aiming to achieve zero carbon emissions by 2030 through various sustainable initiatives.
Adopts sustainable building strategies with energy-efficient designs.
Encourages the use of renewable energy sources in projects.
Prioritizes sustainable materials in developments.
Tracks and reports on environmental performance regularly.
Inclusion & Diversity
20% increase
Women in Senior Roles
The company aims to boost the proportion of women in senior leadership positions.
40% workforce
Women Representation
Over 40% of the company's employees are women.
The leadership team focuses on diversity and equal opportunities.