Applications Support Analyst

Description

• Monitoring and responding to application support tickets in a timely manner, providing ongoing support and maintenance for existing applications, ensuring their reliability and performance.
• Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiatives
• Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.
• Coordinate with the Application Support and Development Analysts and the wider IT team to implement updates, ensuring that the portal meets evolving business and customer needs.
• Perform regular system checks, routine maintenance, updates and patches to ensure application security and functionality.
• Act as the main point of contact and advocate for the improvement and enhancement of their customer portal

Requirements

• Knowledge of housing systems and their maintenance.
• Familiarity with ticketing systems and IT service management processes
• Good level of education, to A level or equivalent
• Experience of using the Microsoft Power Platform, or willingness to learn
• Previous experience in a support role within an IT or Business Applications environment

Benefits

• An annual Wellbeing Fund
• 28 days annual leave per year (plus bank holidays)
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• Company Pension contribution and life assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance