Floor Coverings International offers premium flooring options with personalized in-home consultations.
Support and maintain Golding Homes' applications, including ticket handling and portal improvement.
4 days ago ago
£34,828 - £34,828
Junior (1-3 years)
Full Time
Maidstone, England, United Kingdom
Hybrid
Company Size
100 Employees
Service Specialisms
Flooring Installation
Carpet Installation
Tile Installation
Hardwood Flooring
Vinyl Flooring
Laminate Flooring
Design
Consulting
Sector Specialisms
Residential
Commercial
Flooring
Carpet
Luxury Vinyl Plank
Hardwood
Laminate
Ceramic Tile
Role
Description
application support
app migration
issue troubleshooting
update coordination
system maintenance
client liaison
Monitoring and responding to application support tickets in a timely manner, providing ongoing support and maintenance for existing applications, ensuring their reliability and performance.
Provide support in the migration and upgrading of the existing applications as part of ongoing transformation initiatives
Troubleshooting and resolving application-related issues and escalating to senior team members when necessary.
Coordinate with the Application Support and Development Analysts and the wider IT team to implement updates, ensuring that the portal meets evolving business and customer needs.
Perform regular system checks, routine maintenance, updates and patches to ensure application security and functionality.
Act as the main point of contact and advocate for the improvement and enhancement of their customer portal
Requirements
housing systems
ticketing
a‑level
power platform
support role
Knowledge of housing systems and their maintenance.
Familiarity with ticketing systems and IT service management processes
Good level of education, to A level or equivalent
Experience of using the Microsoft Power Platform, or willingness to learn
Previous experience in a support role within an IT or Business Applications environment
Benefits
An annual Wellbeing Fund
28 days annual leave per year (plus bank holidays)
Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
Company Pension contribution and life assurance
Training + Development
Information not given or found
Interview process
telephone interviews: week commencing 5th january 2026