User Adoption & Experience Leader for Applications
Owens Corning
Drive user adoption and experience for enterprise apps, especially SAP S/4 Cloud.
21 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Columbus, OH
Remote
Company Size
25,000 Employees
Service Specialisms
Insulation
Building Materials
Sustainability
Energy Efficiency
Roofing
Sector Specialisms
Building and Construction
Residential
Commercial
Industrial
Transportation
Power and Energy
Roofing
Insulation
Role
What you would be doing
data integrity
analytics reporting
change management
release calendar
user training
deployment coordination
- Ensure data integrity and process alignment to support adoption.
- Use analytics to track usage, identify gaps, and report progress to leadership.
- Collaborate with communications, human resources, and functional teams to gain insights, set expectations, and drive results.
- Define KPIs for adoption and experience success.
- Facilitate workshops, demos, and hands-on sessions to build confidence and competence.
- Lead Change Advisory Board (CAB) processes to evaluate, approve, and schedule changes with minimal disruption.
- Ensure all releases follow structured change control procedures and are communicated effectively to impacted users.
- Collaborate with IT, business units, and vendor teams to ensure alignment and readiness.
- Own and manage the release calendar for application deployments, coordinating across IT and business stakeholders.
- Monitor adoption metrics and continuously optimize strategies to drive engagement.
- Map user journeys and identify friction points.
- Create training materials, FAQs, and support resources tailored to different user groups.
- Collaborate with infrastructure and application teams to ensure deployment success and post-go-live stability.
- Develop communication plans to build awareness and excitement around new tools.
- Develop and execute comprehensive adoption plans aligned with business goals and user needs.
- Gather user feedback and iterate on experience improvements.
- Recommend enhancements based on data-driven insights.
- Lead the rollout of off-the-shelf software applications using the vendor’s designed solution.
- Plan and execute cutover activities for major deployments, including readiness assessments, deployment checklists, rollback strategies, and hypercare support.
- Identify user personas and tailor onboarding experiences accordingly.
What you bring
sap walkme
change management
bachelor's
ux design
5+ years
enterprise sap
- Ability to quickly build a strong understanding of business processes and data flows.
- Proven success in driving adoption of off-the-shelf software solutions.
- Design intuitive, contextual guidance owning and using tools like SAP WalkMe to support users in real time.
- Analytical mindset with experience in user behavior analytics.
- Bachelor’s degree in Business, Information Systems, Human-Centered Design, or related field.
- Experience in enterprise application environments (e.g., SAP).
- Excellent communication, facilitation, and stakeholder management skills.
- Exposure to Scientific Management principles to include time and motion studies.
- Certification in Change Management (e.g., Prosci).
- Familiarity with user experience (UX) design principles and tools.
- Leverage and account for agentic AI in the implementation, so every user benefits from having a digital assistant or digital sidekick in the performance of their job responsibilities.
- Experience in chemical or manufacturing industries with regulated environments, supply chain, or shop floor adoption challenges.
- Empathy-driven approach to user engagement and support.
- Experience with digital adoption platforms (e.g., SAP WalkMe).
- User Experience Design
- 5+ years of experience in software implementation, user adoption, or change management.
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Company
Overview
1938 Founded
Year Established
The company was established in 1938 as a pioneering glass-making partnership.
2024 $11B Revenue
Annual Revenue
$11 billion in revenue was achieved in 2024, reflecting strong financial performance.
2024 $1B Profit
Net Profit
Over $1 billion in profit was reported in 2024, showcasing strategic growth and success.
- It weaves innovation into everyday structures—insulating homes, roofing buildings, and reinforcing composites across industries.
- Its three engines—insulation, roofing, and fiberglass composites—power projects from family homes to wind turbines and defense systems.
- Milestones include inventing centrifugally-spun fiberglass insulation, coloring it trademarked PINK, and even contributing cloth for NASA space suits.
- Typical projects range from residential energy-efficiency retrofits and commercial roof installations to industrial composites for auto, defense, and renewable energy.
Ranked #1
Top Global Innovator
Recognized as the leading innovative company worldwide, setting industry standards for creativity and groundbreaking solutions.
95% Employee Satisfaction
High Job Satisfaction
95% of employees express satisfaction with company culture and opportunities for growth and advancement.
$2B Revenue Growth
Significant Revenue Growth
Achieved over $2 billion in revenue growth over the past five years, showcasing company dedication and market leadership.
100+ Patents
Innovative Contributions
Registered over 100 patents, highlighting a strong commitment to continuous learning and impactful innovation.
- Continuously learning
- Collaborating with others
- Leading
- Making a material difference
- Creating innovative solutions
- Improving operational efficiency
50% GHG Emissions Reduction
Scope 1 & 2 Emissions Target
Aim to reduce absolute greenhouse gas emissions by 2030 compared to a 2018 baseline, aligned with the IPCC’s 1.5°C pathway.
100% Renewable Electricity
Clean Energy Target
Commitment to source all electricity from renewable sources by 2030 through power purchase agreements and virtual power purchase agreements.
51% Energy-Efficient Revenue
Sustainable Product Growth
51% of 2024 revenue derived from energy-efficient product solutions, reflecting a strong emphasis on sustainability in product offerings.
11% GHG Reduction
Annual Progress in 2024
Achieved an 11% year-over-year reduction in GHG emissions in 2024, demonstrating significant progress toward long-term sustainability goals.
- 30% reduction in Scope 3 (value chain) emissions by 2030
- 20% reduction in energy use by 2030 (from 2018)
- 50% reduction in VOC and PM₂.₅ emission intensity by 2030
- 50% reduction in water withdrawal in high-stress areas by 2030
- Zero waste-to-landfill by 2030 via 50% waste-intensity reduction + recycling
- 43% reduction in Scope 1 & 2 market-based emissions achieved as of 2024
- Reduced waste generation by 64,676 metric tons in 2024 and 11% less landfill waste
- 56% renewable electricity consumption in 2022
22% by 2030
People of Color Representation
Targets 22% of global mid-level leaders (manager/director/VP) to be people of color.
35% by 2030
Women Representation
Aims for 35% of global mid-level leaders to be women.
#44 Rank
DiversityInc Top 50
Ranked #44 among DiversityInc's Top 50 companies in 2023.
- Progress on representation tracked via “Human Capital Diversity Metrics”
- DEI initiatives measured across Leadership Accountability, Talent Programs, Workforce Practices, Supplier Diversity, and Philanthropy
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