Lettings Officer

Description

• Ensuring invoices are checked for completion and paid in a timely manner.
• Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey.
• Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.
• Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.
• Drafting addendums, pet licences, parking agreements and various other legal documentation.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
• Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.

Requirements

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Pinnacle Group is seeking a highly organised and detail-oriented Lettings Officer to join our Pinnacle Partnerships team within our Homes Division. This remote role requires a strong background in Affordable and Social Lettings, as you’ll manage complex council nominations and oversee all administrative functions in the lettings process. You’ll play a key role in delivering exceptional customer service, progressing applications, coordinating move-ins and ensuring compliance with all relevant documentation.

The ideal candidate will have proven experience in lettings and property management, specifically within affordable and social housing and a solid understanding of council nomination processes. You’ll be highly organised, able to manage competing deadlines and demonstrate exceptional attention to detail. Strong IT skills, excellent communication abilities and a customer-focused approach are essential. If you can work independently, adapt to changing priorities and maintain accuracy under pressure, we’d love to hear from you.

• Excellent administrative and communication skills, with strong attention to detail.
• Strong background in Affordable and Social Lettings, with a clear understanding of complex council nomination processes.
• Proficient in IT systems (Word, Excel, CRM platforms) and capable of performing a wide range of housing management and administrative tasks.
• Highly organised, able to manage competing deadlines and work effectively under pressure.
• Proven ability to deliver outstanding customer service in a fast-paced, ever-changing environment.

Benefits

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Cycle to Work Scheme

Sick Pay Schemes

Flexible Working Arrangements

Childcare Assistance

Life Assurance

Additional Annual Leave

Personal Development Plans

Maternity/paternity packages

Private Medical Insurance

Enhanced Pension Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance