Customer Service Coordinator (Fixed Term)

Description

Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.

You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLAs are adhered to.

• To investigate Customer / Sub-contractor invoice queries
• To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey
• To ensure that all IT systems are properly used and all data is accurately recorded on the system
• To obtain quotations from Third Party Suppliers where necessary and keep accurate records
• To schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances
• To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy
• Complete / Prepare Waste Transfer Notes where required
• To deescalate customer complaints and resolve any issues raised to retain all customers
• To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls

Requirements

The ideal candidate will have excellent communication skills both verbal and written with previous experience of working in a busy office environment. Previous experience of working within the waste industry is preferable but not essential, as in-house training will be provided.

• Ability to Multitask and Prioritise
• Excellent customer service skills
• Experienced Outlook user
• Capable user of MS Word and Excel
• Good problem solver

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance